CPXP Exam Questions With Correct Answers Latest Updated (100% Correct)

CPXP Exam Questions With Correct Answers Latest Updated 2024/2025 (100% Correct) CIQ - ANSWER-Cultural IQ test: Measures cultural engagement with 10 questions on a scale of 1-10 What 3 elements do patients use in choosing healthcare? - ANSWER-1- Cost 2- Quality 3- Service transformational leadership - ANSWER-inspiring and championing followers to make the best decisions so that they might become leaders Mission, Vision, Values - ANSWER-Mission: why we are here Vision: where we aspire to go Values: the rules we live by Circle of Growth - ANSWER-Employee loyalty leads to Customer loyalty leads to Increased Profits leads to Investment of Profits in Staff Development Possible lifetime value of a patient to a hospital - ANSWER-$200,000 Cultural Competence - ANSWER-a set of congruent behaviors, attitudes, and policies that come together in a system, agency, or among professionals that enables effective work in cross-cultural situations. *one of the main factors needed to close the disparities gap in healthcare REGARDS of diversity - ANSWER-Race Ethnicity Gender Age Religion Disability Sexual orientation Core competencies of PFCC - ANSWER-Respect, dignity Information sharing Participation Collaboration CPXP Exam Questions With Correct Answers Latest Updated 2024/2025 Graded A+ Patient Rights & Responsibilities - ANSWER-Informed consent Privacy Access to medical records Patient Bill of Rights: supports and protects rights, safety/quality, inform/educate patients, set expectations, encourage patient to assume reasonable responsibilities SBAR - ANSWER-Situation Background Assessment Recommendation HEART - ANSWER-Hear Empathize Acknowledge Respond Thank HEAT - ANSWER-Hear them out Empathize Apologize Take responsibility AIDET - ANSWER-Acknowledge, Introduce, Duration, Explain, Thank Low standard deviation - ANSWER-Data points are close to the mean High standard deviation - ANSWER-Data is widely spread around the mean Health literacy strategies - ANSWER-Avoid jargon, use plain language, teach back strategy Top 3 hospital priorities (when surveyed 2017) - ANSWER-- Patient Experience -Employee Engagement -Cost management/reduction HEDIS - ANSWER-Healthcare Effectiveness Data and Information Set is the measurement tool used by over 90% of health plans National Committee for Quality Assurance develops Patient-Centered Medical Home model - ANSWER-1 - components are comprehensive 2 - patient-centered 3 - coordinated care 4 - accessible 5 - quality and safety Validity - ANSWER-The ability of a test to measure what it is intended to measure Reliability - ANSWER-the extent to which a test yields consistent results, as assessed by the consistency of scores on two halves of the test, on alternate forms of the test, or on retesting Run chart - ANSWER-tool for tracking results over a period of time Trend - ANSWER-5 data points going in the same direction Shift - ANSWER-6 data points going in the same direction Shared Decision Making - ANSWER-Collaborative process that allows patients and their providers to make healthcare decisions together by taking into account the best clinical evidence available as well as the patient's values and preferences Descriptive statistics - ANSWER-organize and describe the characteristics of a collection of data Standard deviation - ANSWER-the average amount of variability in a set of scores, i.e., the average distance of each score from the mean Six sigma - ANSWER-a rigorous statistical analysis process that reduces defects in manufacturing and service-related processes Six Sigma Quality - ANSWER-this term generally means that a process is wellcontrolled