Administrative health assistant NRCAHA Certification Test

The postage class most used in the medical office is: A) Priority Mail B) First Class Mail C) Second Class Mail D) Third Class Mail ANS: - B) First class mail Staff meetings should be used to do all of the following except: A) share information about changes in office practice or procedures B) discuss ways to improve patient satisfaction C) encourage staff to take advantage of opportunities to improve skills D) have a forum to discuss employee complaints ANS: - D) Have a forum to discuss employee complaints When supplies which have been newly ordered arrive in the office, they should be: A) kept in the reception area until there is time to put them away B) checked against the packing slip to make sure that everything that has been ordered has arrived C) put in front of the supplies already in the storage area D) all of the above ANS: - B) Checked against the packing slip to make sure that everything that has been ordered has arrived The device that allows the computer operator to manipulate the cursor without using the arrow keys is the: A) mouse B) graphic user interface C) modern D) monitor ANS: - A) Mouse The programs that allow the computer operator to perform various tasks are: A) microcomputer chips B) motherboard C) CPUs D) applications software ANS: - D) Applications software