Study Cards for NRCAHA Test Questions with Complete Solutions, A+

The postage class most used in the medical office is: - First class mail Staff meetings should be used to do all o the following EXCEPT: - have a forum to discuss employee complaints When supplies which have been newly ordered arrive in the office, they should be: - checked against the packing slip to make sure that everything that has been ordered has arrived The device that allows the computer operator to manipulate the cursor without using the arrow keys is the: - Mouse The programs that allow the computer operator to perform various tasks are: - applications software When an insurance claim is filed electronically, the protocol used is called electronic: - data interchange The purpose of infection control systems is to: - prevent the spread of disease The process of testing and adjustment of test equipment is known as: - calibration Infection control is a term that is applied to: - sterile procedures and techniques The schedule that allows for 5 refills of the drug in 6 months, as long as it was written on the original prescription, is: - Schedule III Samples of documents which are frequently used in the medical office can be saved on the computer as: - templates A description of the steps that should be utilized to handle a specific situation or to perform a certain task should be included in a(an): - procedure manual The basic four activities in cleaning the exam room between patients are: - pick up, clean the surfaces, put clean paper on the exam table, wash your hands Cleaning supplies and chemical solutions needed to keep the exam room clean and sanitary should be kept handy in: - a central area used to store all cleaning materials Biohazard containers should be emptied: - daily Databases are: - sets of records of information Keeping a supply inventory means that the assistant: - All of the above: + keeps a list of all supplies on hand + checks the expiration date on all supplies before using them + makes sure that all labels on all items are secure Magazines in the waiting or reception area should: - be current Reception areas or waiting rooms make the first impression on the patient. The waiting room should have at least: - 2 to 4 chairs for each doctor in the office at one time Important information about the equipment purchased for the medical office includes: - All of the above: + the serial number + date of purchase + type of length of warranty Keys that allow a computer operator to accomplish many functions with one stroke are called: - function keys A group of computers that are connected is called a(an): - network In the clinical area, sharps are considered to be: - All of the above: + dangerous items + needles + scalpel blades The goal of the office management in a medical practice is creating an environment in which employees can work effectively so that: - employees can work effectively as team members The type of memory that can store information while a computer is on is called: - Random Access Memory (RAM) The central processing unit (CPU) is the computer's: - guts Medications and prescription pads in the medical office are kept in a: - locked cabinet While performing a venipuncture, the medical assistant experiences a needle stick. The policy for this type of injury would be found in a procedures manual section called: - OSHA guidelines Spreadsheets are another example of applications software. Spreadsheets are: - data arranged in a matrix Procedures introduced in 1987 that were developed by the Centers for Disease Control and Prevention (CDC) to prevent the spread of bloodborne infection are called: - Universal precautions Minor,routine office maintenance is usually done by: - the staff For the most part all classification systems are updated every year. For instance, CPT updates are available from: - the American Medical Association The most effective tool that the medical office can have as a guiding principle of maintaining high standards is a(an): - office policy manual In order to properly utilize and inventory supplies, it is necessary to: - keep supplies with the expiration date closest to the current date to the front Maintaining the office and its equipment and supplies involves managing the relationship between the: - office administrator and the contractors or vendors