Administrative Health Assistant (NRCAHA) Chapter 1 Test Questions with 100% Correct Solutions

B: First Class Mail - The postage class most used in the medical office is: A: Priority mail B: First class mail C: Second class mail D: Third class mail D: Have a forum to discuss employee complaints - Staff meetings should be used to do all of the following EXCEPT: A: Share information about changes in office practice or procedures B: Discuss ways to improve patient satisfaction C: Encourage staff to take advantage of opportunities to improve skills D: Have a forum to discuss employee complaints B: Checked against the packing slip to make sure that everything that has been ordered has arrived - When supplies which have been newly ordered arrive in the office, they should be: A: Kept in the reception area until there is time to put them away B: Checked against the packing slip to make sure that everything that has been ordered has arrived C: Put in front of the supplies already in the storage area D: All of the above A: Mouse - The device that allows the computer operator to manipulate the cursor without using the arrow keys is the: A: Mouse B: Graphic user interface C: Modem D: Monitor D: Applications software - The programs that allow the computer operator to perform various tasks are: A: Microcomputer chips B: Motherboards C: CPU's D: Applications Software D: Data Interchange - When an insurance claim is filed electronically, the protocol used is called electronic: A: Transaction B: Payment C: Filing D: Data Interchange C: Prevent the spread of disease - The purpose of infection control systems is to: A: Comply with state regulations B: Determine how disease is transmitted C: Prevent the spread of disease D: Maintain a high level of cleanliness B: Calibration - The process of testing and adjustment of test equipment is known as: A: Control B: Calibration C: Verification D: Precision C: Sterile procedures and techniques - Infection control is a term that is applied to: A: Wound cleaning B: Hand cleaning C: Sterile procedures and techniques D: Environmental control C: Schedule III - The schedule that allows for 5 refills of the drug in 6 months, as long as it was written on the original prescription is: A: Schedule I B: Schedule II C: Schedule III D: Schedule IV B. Templates - Samples of documents which are frequently used in the medical office can be saved on the computer as: A: Sample B: Templates C: Letters D: Resource files B: Procedure manual - A description of the steps that should be utilized to handle a specific situation or to perform a certain task should be included in a: A: Office policy manual B: Procedure manual C: Organizational handbook D: Employee handbook B: Pick up, clean the surfaces, put clean paper on the exam table, wash your hands - The basic four activities in cleaning the exam room between patients are: A: Mop the floor, pick up, wash down the surfaces, clean the exam table B: Pick up, clean the surfaces, put clean paper on the exam table, wash your hands C: Wash the exam table, wash the surfaces, put clean paper on the exam table, wash your hands D: Re-supply the room, empty the trash, wash the exam table, wash your hands B: A central area used to store all cleaning materials - Cleaning supplies and chemical solutions needed to keep the exam room clean and sanitary should be kept handy in: A: The exam room, under the counter B: A central area used to store all cleaning materials C: The medical assistants' work area D: The office manager's desk