NHA Practice test 3 Questions and Answers Graded A+

NHA Practice test 3 Questions and Answers Graded A+ A medical assistant is posting charges to a patient's account. The assistant should obtain the necessary information from which of the following sources? - ANS- Fee schedule Which of the following medical record content areas includes a patient's demographic data? - ANS- Subjective Which of the following resources provides information about the use of chemicals in a medical facility? - ANS- Safety data sheet (SDS) Which of the following methods of filing paper medical records involves placing newer reports on top of older reports? - ANS- Shingling A provider notifies a medical assistant that she will be arriving 20 min late to the office which of the following action should the assistant take ? - ANS- Notify the next scheduled patient about the delay A medical assistant is performing inventory for a clinic which of the following actions should the assistant take while performing inventory? - ANS- Prepare a purchase order A medical assistant receives instructions from a primary care provider to refer a patient to a dermatologist which of the following actions should the assistant take first? - ANS- Complete a patient referral form A medical assistant is helping a patient check out which of the following actions should the assistant take ? - ANS- Review the patient's medical record A medical assistant is performing claim submission for a medical office. which of the following processes involves the electronic auditing and sorting of claims? - ANS- Clearinghouse submission A medical assistant is performing bookkeeping duties using the office's electronic health record software for which of the following reasons should the assistant enter an adjustment on a patient's account? - ANS- Insurance disallowance Which of the following resources provides a standard language for services provided during a medical visit ? - ANS- Current Procedural Terminology manual Which of the following terms describes the act of unlawfully increasing the reimbursement amount from a third party payer? - ANS- Upcoding In which of the following categories would a medical assistant find a wheelchair listed? - ANS- Durable item Which of the following terms describes a collection of associated files that functions as a basis for retrieving information? - ANS- Database Which of the following allows a patient to confirm or cancel an appointment remotely? - ANS- Automated call routing To be a successful member of a team which of the following actions should a medical assistant take? - ANS- Demonstrate willingness to duties A patient in the waiting room approaches a medical assistant and states ive been waiting 20 minutes to see my doctor can't you do something? which of the following responses by the assistant is an example of active listening? - ANS- You sound frustrated about how long you've been waiting A medical assistant is preparing a business correspondence which of the following is a characteristic of the modified block letter style? - ANS- The complimentary closing is centered on the page A medical assistant is checking in a patient who is hearing impaired which of the following actions should the assistant take? - ANS- Stand within the patient's field of vision A medical assistant is providing discharge instruction for a patient who is visually impaired which of the following actions should the assistant take? - ANS- Notify the patient when entering the room In which of the following locations should the inside address appear in a business letter? - ANS- Between the dateline and the salutation A medical assistant is checking in a patient who does not speak the same language as the assistant which of the following actions should the assistant take? - ANS- Ask a bilingual staff member to assist with communication Which of the following elements is essential for successful teamwork? - ANS- Related short-term and long-term goals A medical assistant is engaging in conversation with a patient who was recently terminated from the practice. The patient has come to the office and is demanding an explanation which of the following actions should the assistant take? - ANS- Acknowledge the patient's concern A patient calls into the office to report that her medication is not working which of the following responses should the medical assistant make? - ANS- I will notify the provider about your situation During the admission process a patient explains the manifestations of his chief complaint to the medical assistant which of the following actions should the assistant take? - ANS- Document the patient's concerns in the medical record When communicating on the telephone with a patient which of the following actions by a medical assistant demonstrates the use of appropriate technique for outgoing calls? - ANS- Allowing the patient to be the one to end the call