DEOMI-Test 2-Conflict management Exam with complete solution

DEOMI-Test 2-Conflict management Exam with complete solution What three assumptions is conflict based upon ANS-Disagreement is inevitable, conflict cannot be avoided since interdependence between groups is necessary, agreement and maintaining interdependence is possible What are the primary causes of conflict ANS-Wants or needs differ, values differ, different degrees of knowledge expectations, difference in the race, gender, ethnicity, religion and age, & assumptions and perceptions List reasons why conflict is destructive ANS-It's diverts energy from more important activities and issues, it destroys morale, it polarizes groups so that internal cohesiveness is decreased, it deepens differences in values, and produces irresponsible and regrettable behavior What is known as a disagreement between people ANS-Conflict List reasons how conflict can be constructive ANS-Conflict opens up issues of importance, it increases the involvement of individuals, it causes authentic communication to occur, it results in the solution of problems, serves as a release, helps build cohesiveness, and helps individuals grow What type of conflict can be characterized by an individual having conflicting internal needs, values, and attitudes ANS-Intra-personal conflict What type of conflict takes place between two or more parties ANS-Interpersonal conflict What type of conflict involves disagreements and misconceptions between team members in the same group ANS-Intragroup conflict Which strategy to coping with conflict places the emphasis on the group solution ANS-Collaboration Which negotiation skill is used to influence someone to change a behavior that may be causing a problem ANS-Initiation After analyzing the problem by gathering information, what is the next step in the six step problem-solving process ANS-List possible solutions List the six step problem-solving process ANS-Identify and select the problem, analyze the problem, list possible solutions, select and plan the best solution, implement the solution, and evaluate the solution