APM #2: Application Portfolio Management
(APM) CIS Exam ServiceNow
What are four (4) APM processes to overcome challenges?
-Classify (based on business functions)
-Measure (by gathering metrics)
-Analyze (based on metrics)
-Plan (by analyzing app categories)
What are four (4) key solution components of APM?
- Application Classification
- Applications Assessment Framework
- Reports and Dashboards
- Integration with other applications
What are the tables Installed with APM?
-Application Bubble Chart [apm_bubble_chart]
-Application Service Risk (on TPM) [sn_apm_tpm_business_service_risk]
-Application Category [apm_application_category]
-Application Category Group [apm_application_category_group]
-Application Family [apm_application_family]
-Indicator [apm_metric]
-Indicator Score [apm_app_indicator_score]
-Scoring Profile [apm_application_profile]
-Profile Indicator [apm_application_profile_indicator]
-CI Score [apm_app_score]
-Business Application [cmdb_ci_business_app]
-Application Service Software Model [sn_apm_tpm_service_software_model]
-Goal Contribution Target [goal_contribution_target]
-Demand Action [apm_idea_action]
-Risk Parameter (in TPM) [sn_apm_tpm_risk_parameter]
-Risk Parameter Score [sn_apm_tpm_risk_param_score]
-Software Model Risk (TPM) [sn_apm_tpm_software_model_risk]
***What is Application Classification in APM?
-Classifying applications into groups and categories. Identify relationships and
redundancies between the applications more easily. Build a complete applications
inventory and map the apps to the business functions.
-New CI Class (business application) which extends the base CMDB CI.
-The configuration items used in APM are related by establishing a CMDB relationship
with one another.
-Business Application > Business Capability > Application Service
What is an Application Business Process and how can you use to hierarchy?
-A business process is a method of related structured tasks performed to accomplish a
specific application service. The business capabilities of a business application can be
(APM) CIS Exam ServiceNow
What are four (4) APM processes to overcome challenges?
-Classify (based on business functions)
-Measure (by gathering metrics)
-Analyze (based on metrics)
-Plan (by analyzing app categories)
What are four (4) key solution components of APM?
- Application Classification
- Applications Assessment Framework
- Reports and Dashboards
- Integration with other applications
What are the tables Installed with APM?
-Application Bubble Chart [apm_bubble_chart]
-Application Service Risk (on TPM) [sn_apm_tpm_business_service_risk]
-Application Category [apm_application_category]
-Application Category Group [apm_application_category_group]
-Application Family [apm_application_family]
-Indicator [apm_metric]
-Indicator Score [apm_app_indicator_score]
-Scoring Profile [apm_application_profile]
-Profile Indicator [apm_application_profile_indicator]
-CI Score [apm_app_score]
-Business Application [cmdb_ci_business_app]
-Application Service Software Model [sn_apm_tpm_service_software_model]
-Goal Contribution Target [goal_contribution_target]
-Demand Action [apm_idea_action]
-Risk Parameter (in TPM) [sn_apm_tpm_risk_parameter]
-Risk Parameter Score [sn_apm_tpm_risk_param_score]
-Software Model Risk (TPM) [sn_apm_tpm_software_model_risk]
***What is Application Classification in APM?
-Classifying applications into groups and categories. Identify relationships and
redundancies between the applications more easily. Build a complete applications
inventory and map the apps to the business functions.
-New CI Class (business application) which extends the base CMDB CI.
-The configuration items used in APM are related by establishing a CMDB relationship
with one another.
-Business Application > Business Capability > Application Service
What is an Application Business Process and how can you use to hierarchy?
-A business process is a method of related structured tasks performed to accomplish a
specific application service. The business capabilities of a business application can be
