PRN1032 |PRN 1032 Client-Centered Care I Exam 1 | Questions and Answers Graded A+ | Latest 2024

PRN1032 |PRN 1032 Client-Centered Care I Exam 1 | Questions and Answers Graded A+ | Latest 2024 Describe the concept of communication, including: definition - ANSWER Definition: a process of interaction between people in which symbols are used to create, exchange, and interpret messages about ideas, emotions, and mind states - communication is the key to nurse patient relationships and delivering patient-centered care - helps you develop meaningful relationships between nurse and patient/family - helps ensure patient safety - promotes personal growth and attainment of patient's health-related goals - improves patient outcomes and increases patient satisfaction Describe the concept of communication, including: scope and categories - ANSWER Scope: - ranges from effective communication, to no communication whatsoever - in between those 2 is ineffective communication Categories: - linguistic communication: spoken words or written symbols - paralinguistic communication: nonverbal messages (gestures, eye contact, facial expressions) - metacommunication: context of the message Describe the concept of communication, including: attributes and criteria - ANSWER 1) a process of complimentary exchange - in each exchange, each participant is, in turn, either a sender or a receiver - as each transmission is completed, the receiver perceives the message, interprets the symbols (verbal and nonverbal), and responds again using symbols 2) context - context is important to the quality of meaning derived by participants during the process of complementary exchange contextual factors include: - characteristics of the environment - relationship of participants - internal mood stages (ex: anxiety) - mental and physical conditions - experience and education - external noise - culture affected by relationships, including from highest power to lowest: - chief nursing officer - nurse manager - staff nurse