WGU DO72 Complete Answers 100% Correct (Latest 2024) STUDY GUIDE

WGU DO72 Complete Answers 100% Correct (Latest 2024) STUDY GUIDE 1. Ability Answer: Possession of the means or skill to do something 2. Active listening Answer: Giving the sender full, undisturbed attention with the intentionof fully receiving his or her message 3. Aggressive communicator Answer: Forceful communication style often carried out in aloud and hostile manner 4. Assertive communicator Answer: Productive communication style used by those whoexpress their ideas while listening attentively to others 5. Attraction-selection-attrition (A-S-A) Answer: A theory holding that (1) individuals are attracted to organizations whose members are similar to themselves in terms of personality, values, interests, and other attributes; (2) organizations are more likelyto select those who possess knowledge, skills, and abilities similar to the ones theirexisting members possess; and (3) over time, those who do not fit in well are morelikely to leave 6. Attrition Answer: The unpredictable and uncontrollable but normal reduction of workforce due to resignations, retirement, sickness, or death 7. Autocratic style Answer: Leadership style that keeps close control oversubordinates anddoes not seek much input from others 8. Barrier to effective communication Answer: Factor that prevents the receiver fromreceiving and understanding the message accurately 9. Behavioral Event Interviews Answer: Guided interview questions where individuals de-scribe their thoughts and feelings during specific situations and a coach helps establish a development plan 10. Channel Answer: Means of passing information from sender to recipient, such as viaface-to-face meeting or telephone call