MSSC Quality practice Test Accurate 100%(RATED A+)

root cause - ANSWERthe deficiency in a system that explains why a problem exists. Root Cause Failure Analysis (RCFA) - ANSWERthe procedure to determine the cause of a defective product or a non conforming process Cause and Effect diagram - ANSWERa problem analysis tool used to identify the possible factors that affect an outcome. AKA fishbone chart or Ishikawa chart Design of Experiments (DoE) - ANSWERA structured method to determine the relationship between various factors affecting a process and the process output. RCFA steps - ANSWERcollect, analyze, ask, verify, communicate, track, communicate closed-loop process - ANSWERa process that is not complete until the effectiveness of a change has been verified effectiveness check - ANSWERComparison of data collected before a change with that collected after the change to verify tha it worked Corrective Action Report (CAR) - ANSWERthe document used to communicate information about a corrective action. CAR four basic questions - ANSWERWhat was the problem, Why did it occur, what was done to correct it, what were the results. CAR question: What was the problem? - ANSWERMust include, the reason that action was initiated, such as audit reports, or customer complaints. CAR question: Why did it occur? - ANSWERdetails the rationale for a particular choice of corrective action, includes data and analysis, such as control charts, and other tools used to isolate the real cause of the problem CAR question: What was done to correct it? - ANSWERA detailed description of the preventive or corrective actions used and data to support any conclusions