Giant Eagle Pharmacy Onboarding Exam | Questions & Answers (Verified) | Latest Update | Graded A+

1 GIANT EAGLE PHARMACY ONBOARDING EXAM | QUESTIONS & ANSWERS (VERIFIED) | LATEST UPDATE | GRADED A+ HIPAA Correct Answer: Health Insurance Portability and Accountability Act If you drop a pill, you should? Correct Answer: Dispose of it! True or False: If a robbery occurs you should stop the robber Correct Answer: False! You should remain calm and cooperate, Keep your hands in sight and give the person whatever they want. Notify law enforcement afterwards. Sort and Remove, Shine and Inspect, Set Locations, Systematize, Stay The Course, and Safety are all steps in what system? Correct Answer: The 6S System Continuous Quality Improvement Program 2 Correct Answer: Quarterly meetings held inside a giant eagle location before/after business hours. They are mandatory for ALL Pharmacy Team Members! A Pharmacy Incident is? Correct Answer: A mess up that the customers knows about! A Quality Related Event (QRE) is? Correct Answer: a defect without regard to whether the patient received the prescription. A QRE does not typically involve the patient as it occurs before the patient receives the medication. Anytime a QRE occurs, you must stop the workflow IMMEDIATELY and contact the appropriate station for the QRE to be reviewed and corrected. A QRE should never be allowed to proceed to the next station in the filling process. The pharmacist on duty should also be informed of the QRE so appropriate coaching can occur. Document the QRE or incident, Investigate where the process broke down, Communicate the findings with all Team Members, and Discuss solutions from information gathered to reduce the chance of repeating the same mistake Are steps in what process? Correct Answer: Root Cause Analysis 3 This notice describes how medical information may be used or disclosed and how to get access to this information. This is offered once a year or if the patient is new. Correct Answer: Privacy Practice You must be ___ years old to buy Sudafed. Correct Answer: 18! This act requires pharmacies to keep patient profiles to assist the Pharmacist in reviewing allergies and medication interactions. It helps Pharmacists to offer counseling about the proper use of prescriptions. It was originally intended just for Medicaid recipients, it is now interpreted as applying to ALL patients Correct Answer: OBRA NDC Correct Answer: National Drug Code 5-4-2 NDC 5 stands for? Correct Answer: Manufacturer NDC 4 stands for? Correct Answer: Drug 4 NDC 2 stands for? Correct Answer: Pack Size (Bottle Size) Drugs are pulled from the shelf _____ days before their expiration. Correct Answer: 90 Hard Pull is done every... Correct Answer: Saturday. Once a week Four Steps Of Great Service Correct Answer: Welcome, Ask and Fulfill, Go the Extra Mile, Thank and Invite Back Acknowledge Patients at _____ feet. Offer a prompt and friendly greeting at ___ feet. Correct Answer: 10/4 rule! Steps to Great Service Recovery Correct Answer: Listen, Apologize, Solve, Thank, Record Volance helps with? Correct Answer: Translation When transferring a prescription. The ___ pharmacy should call. 5 Correct Answer: Receiving Pharmacy calls Clavamox Heartgard Plus Meloxidyl Nexgard K9 Rimadyl Vetsulin Are all examples of? Correct Answer: Pet Medicines Insurance Carriers are also called? Correct Answer: Third Party Four third party payors. Correct Answer: Medicare Medicaid Private Payor Discount/Manufacturer Coupon Card Information needed to process and insurance claim. Correct Answer: Rx Bin Number 6 RX PCN RX Group Number Card Holder I.D Number Once you open a medicine bottle you should? Correct Answer: X this bottle. Do NOT require a prescription and are typically kept on shelves outside the pharmacy, Have a low abuse/addiction potential, Prescription can be a hard copy, e-script, fax, phone in, Prescription expiration varies by state, Prescription number begins with an 8 Correct Answer: OTC Medications Require a prescription and are kept in the medication bays of the pharmacy, Have a low abuse/addiction potential, Prescriptions can be a hard copy, e-script, fax, phone-in, Prescription expiration varies by state, Unlimited Refills, Prescription number begins with a 6 or 7, Examples: Blood pressure, Antibiotics, Birth Control Correct Answer: Non-Scheduled Medication 7 eRequire a prescription and are kept in the medication bays in the pharmacy, Have abuse/addiction potential, Prescription can be a hard copy, e-script, fax, phone-in (state dependent), Up to 5 refills, Prescription expires 6 months from date of issue, Prescription number begins with a 4 Correct Answer: Schedules III-V Require a prescription and are generally kept in a locked cabinet/safe in the pharmacy, Have a high abuse/addiction potential, Prescription can be a hard copy or e-script (state dependent), No refills allowed, Prescription expires 6 months from date of issue, Needs double counted, Prescription number starts with a 2 Correct Answer: Schedule II Recommend a product, Tell a patient how to take medication, Accept from doctor or doctor rep over the phone, Questions about side-effects, Data Verification of a prescription, Product Verification of a prescription, 8 Supervision of Pharmacy Technicians and Interns, Opening and closing the Pharmacy. Are all details of who's job? Correct Answer: The Pharmacist Escort a patient to an over-the-counter medication, Tell patients what prescriptions are in their bag, Accept prescriptions from a patient to be refilled over the telephone, Answer patient questions. Are examples of who's job Correct Answer: The Pharmacy Technician Prescriptions can be received in which 4 way? Correct Answer: Hard Copy Phone In (Pharmacist) Faxed Over E-Scribed What three things can people sign for at Will Call? Correct Answer: Counseling Safety Cap Auto Refills 9 Where can these things be done?? Patients can enter prescription numbers to be refilled, Patients can check prescription status, Anyone can call and hear the pharmacy hours, Anyone can request to speak to a pharmacy Team Member, Prescribers can leave prescription messages for a Pharmacist. Correct Answer: When calling Giant Eagle Three things you must have at POS Correct Answer: Valid Script Coupon Advantage Card True or False: You can look up someone's birthday and input it if they forgot. Correct Answer: False! Never sell out a prescription if the date of birth is not verified! What does the system require to sell a Pet prescription? Correct Answer: Last four digits of any phone number on file. If a patients prescription says Required next to it, what does this mean? Correct Answer: The pharmacist needed to speak to the patient. Gather Medication 10 Scan, Count, and Pour Medications Package and Label Are all examples of? Correct Answer: Will Call Giant Eagle Core Values Correct Answer: Respect all - think team - see it own it - work smart - live well - do right Three Steps of Safety Correct Answer: Respect the risk - see it, own it - step up and speak out Bactrim, Penicillin, Finasteride, Tamoxifen After dispensing drugs like these you should? Correct Answer: Wipe down your tray. True or False: You can touch a drug that's fallen off the tray. Correct Answer: False! Avoid touching drugs. True or False: You can prop an entrance to the pharmacy open for 15 minutes at a time. Correct Answer: False! You cannot prop entrances to the pharmacy open. PHI stands for? 11 Correct Answer: Private health information.