AT&T New Hire Test Exam 2024 With Guaranteed Accurate Answers

What are the first two qualities of the APEX job description? - correct answer Honesty and punctuality/dependability What are the Apex Top 20 Duties? Show where to find them. - correct answer Bathroom door, employee manual, RQ4 intranet, & clipboard Apex's goal is to be the ______ choice for customers. - correct answer best How much time is allowed for Facebook, personal email, etc? - correct answer none What are the three things we use to track store/personal performance? - correct answer scoreboards, team tracking, & CKC report, daily dashboard & whiteboard What is the value of doing NEXT when you are on a MSV plan? - correct answer bill credit & no 2 year contract Name 5 products we sell other than phones. - correct answer tablets, accessories, wired, MiFi, & WHP What is MST? - correct answer Mobile Sales Tool that helps build rate plans How often are you expected to visit MyCSP? - correct answer Daily & every Tuesday to check front line focus What is the difference between the financial impact of a customer doing NEXT on a 7GB+ Vs. a 6GB or less? - correct answer For us: less money for customer: bigger discount on 7GB+ plan What is the first AT&T Key behavior? - correct answer greet & customer tenure