HOSPITALITY MIDTERM 2024/2025 updated Questions And Answers 100% correct Verified

meaning of pinappleThe symbol of friendship, welcome, and hospitality Brought back from the west Indies by early European explorers during the 17th century. the pineapple cultivated in Europe then in North America it became the fruits served to royal and the elite it was displayed on doors and gateposts announcing parties. it is internationally recognized as the symbol of hospitality and the sign of friendliness warm cheer graciousness. IntangibilityServices are mostly intangible meaning guess cannot test drive a night stay or taste steak before dining. PerishabilityIf you have 1400 rooms and we only sell about 1200 of them 200 of them are unsold. we will do nothing with these rooms. we have permanently lost 200 room nights and the revenue from InseparabilityFor us to produce our product which is hospitality, we must get the guests input. We do this every day different each day and time. This is referred to the inseparability of production and consumption of the service project. Which presents a special challenge because each guest must must have his or her own requests. Moment of truthGuests encounters that happen every day. they will define the guest experience FranchisingA concept that allows a company to expand more rapidly by using other peoples money, then if it had to acquire its own franchising. The franchisor (company) grants certain rights to the franchise Benefits of franchiseeBenefits: set of plans and specifications from which to build, National advertising, a centralized reservation system, participation in volume discounts for purchasing furnishings fixtures and equipment, listing the franchisors directory, low fee percentage charged my credit card companies. Drawbacks of franchiseeMust pay high fees both join and ongoing, centralize reservations produce only 17 to 26%, must conform