ADMN 232 FINAL ACTUAL EXAM QUESTIONS AND
ANSWERS 2023-2024 LATEST EXAM UPDATED.
Management - ✓✓✓getting work done through others
Efficiency - ✓✓✓getting work done with a minimum of effort, expense, or waste
Four Functions of Management - ✓✓✓planning, organizing, leading, controlling
Planning - ✓✓✓determining organizational goals and a means for achieving them
Organizing - ✓✓✓deciding where decisions will be made, who will do what jobs and tasks, and
who will work for whom
Leading - ✓✓✓inspiring and motivating workers to work hard to achieve organizational goals
Controlling - ✓✓✓monitoring progress toward goal achievement and taking corrective action
when needed
Top Managers - ✓✓✓executives responsible for the overall direction of the organization
Middle Managers - ✓✓✓responsible for setting objectives consistent with top management's
goals and for planning and implementing subunit strategies for achieving these objectives
first-line managers - ✓✓✓managers who train and supervise the performance of non managerial
employees who are directly responsible for producing the company's products or services
Team Leaders - ✓✓✓managers responsible for facilitating team activities toward goal
accomplishment
Managerial Roles - ✓✓✓interpersonal, informational, decisional
Interpersonal Roles - ✓✓✓figurehead, leader, liaison
pg. 1
, Figurehead Role - ✓✓✓the interpersonal role managers play when they perform ceremonial
duties
leader role - ✓✓✓managers motivate and encourage workers to accomplish organizational
objectives
liason role - ✓✓✓managers deal with people outside their units
Informational Roles - ✓✓✓monitor, disseminator, spokesperson
monitor role - ✓✓✓Managers scan their environment for information
disseminator role - ✓✓✓managers share the information they have collected with their
subordinates and others in the company
spokesperson role - ✓✓✓Managers share information with people outside their departments or
companies
Decisional Roles - ✓✓✓entrepreneur, disturbance handler, resource allocator, negotiator
entrepreneur role - ✓✓✓managers adapt themselves, their subordinates, and their units to
change
Disturbance Handler Role - ✓✓✓the decisional role managers play when they respond to severe
pressures and problems that demand immediate action
resource allocator role - ✓✓✓managers decide who will get what resources and how many
resources they will get
negotiator role - ✓✓✓managers negotiate schedules, projects, goals, outcomes, resources, and
employee raises
Technical Skills - ✓✓✓the specialized procedures, techniques, and knowledge required to get
the job done
Human Skills - ✓✓✓the ability to work well with others
pg. 2
, conceptual skills - ✓✓✓skills that involve the ability to picture the organization as a whole and the
relationship among its various parts
Key Characteristics of Leaders who Derail - ✓✓✓1. Difficulty in changing or adapting
2. Problems with interpersonal relationship
3. Failure to build or lead a team.
4. Failure to meet business objectives.
5. Too narrow a function orientation
Strategies to Prevent Derailment - ✓✓✓executive coaching, leadership training, self-awareness,
creating effective processes and feedback
Scientific Management - ✓✓✓studying and testing different work methods to complete a job.
Fredrick W. Taylor - ✓✓✓Father of scientific management
Soildering - ✓✓✓deliberately working at less than full capacity
Four Principles of Scientific Management - ✓✓✓1. Develop a science for each element of a
persons work.
2. Scientifically select and train, teach and develop the worker.
3. Heartily cooperate with the worker so as to ensure all of the work is being done properly.
4. There is an almost equal division of the work and the responsibility of manager and worker.
Frank and Lillian Gilbreth - ✓✓✓time and motion studies
Motion Study - ✓✓✓breaking each task or job into its separate motions and then eliminating
those that are unnecessary or repetitive
Time Study - ✓✓✓timing how long it takes good workers to complete each part of their jobs
Henry Gantt - ✓✓✓developed the Gantt chart
Gantt Chart - ✓✓✓a graphic chart that shows which tasks must be completed at which times in
order to complete a project or task
Bureaucracy - ✓✓✓the exercise of control on the basis of knowledge, expertise or experience.
pg. 3
ANSWERS 2023-2024 LATEST EXAM UPDATED.
Management - ✓✓✓getting work done through others
Efficiency - ✓✓✓getting work done with a minimum of effort, expense, or waste
Four Functions of Management - ✓✓✓planning, organizing, leading, controlling
Planning - ✓✓✓determining organizational goals and a means for achieving them
Organizing - ✓✓✓deciding where decisions will be made, who will do what jobs and tasks, and
who will work for whom
Leading - ✓✓✓inspiring and motivating workers to work hard to achieve organizational goals
Controlling - ✓✓✓monitoring progress toward goal achievement and taking corrective action
when needed
Top Managers - ✓✓✓executives responsible for the overall direction of the organization
Middle Managers - ✓✓✓responsible for setting objectives consistent with top management's
goals and for planning and implementing subunit strategies for achieving these objectives
first-line managers - ✓✓✓managers who train and supervise the performance of non managerial
employees who are directly responsible for producing the company's products or services
Team Leaders - ✓✓✓managers responsible for facilitating team activities toward goal
accomplishment
Managerial Roles - ✓✓✓interpersonal, informational, decisional
Interpersonal Roles - ✓✓✓figurehead, leader, liaison
pg. 1
, Figurehead Role - ✓✓✓the interpersonal role managers play when they perform ceremonial
duties
leader role - ✓✓✓managers motivate and encourage workers to accomplish organizational
objectives
liason role - ✓✓✓managers deal with people outside their units
Informational Roles - ✓✓✓monitor, disseminator, spokesperson
monitor role - ✓✓✓Managers scan their environment for information
disseminator role - ✓✓✓managers share the information they have collected with their
subordinates and others in the company
spokesperson role - ✓✓✓Managers share information with people outside their departments or
companies
Decisional Roles - ✓✓✓entrepreneur, disturbance handler, resource allocator, negotiator
entrepreneur role - ✓✓✓managers adapt themselves, their subordinates, and their units to
change
Disturbance Handler Role - ✓✓✓the decisional role managers play when they respond to severe
pressures and problems that demand immediate action
resource allocator role - ✓✓✓managers decide who will get what resources and how many
resources they will get
negotiator role - ✓✓✓managers negotiate schedules, projects, goals, outcomes, resources, and
employee raises
Technical Skills - ✓✓✓the specialized procedures, techniques, and knowledge required to get
the job done
Human Skills - ✓✓✓the ability to work well with others
pg. 2
, conceptual skills - ✓✓✓skills that involve the ability to picture the organization as a whole and the
relationship among its various parts
Key Characteristics of Leaders who Derail - ✓✓✓1. Difficulty in changing or adapting
2. Problems with interpersonal relationship
3. Failure to build or lead a team.
4. Failure to meet business objectives.
5. Too narrow a function orientation
Strategies to Prevent Derailment - ✓✓✓executive coaching, leadership training, self-awareness,
creating effective processes and feedback
Scientific Management - ✓✓✓studying and testing different work methods to complete a job.
Fredrick W. Taylor - ✓✓✓Father of scientific management
Soildering - ✓✓✓deliberately working at less than full capacity
Four Principles of Scientific Management - ✓✓✓1. Develop a science for each element of a
persons work.
2. Scientifically select and train, teach and develop the worker.
3. Heartily cooperate with the worker so as to ensure all of the work is being done properly.
4. There is an almost equal division of the work and the responsibility of manager and worker.
Frank and Lillian Gilbreth - ✓✓✓time and motion studies
Motion Study - ✓✓✓breaking each task or job into its separate motions and then eliminating
those that are unnecessary or repetitive
Time Study - ✓✓✓timing how long it takes good workers to complete each part of their jobs
Henry Gantt - ✓✓✓developed the Gantt chart
Gantt Chart - ✓✓✓a graphic chart that shows which tasks must be completed at which times in
order to complete a project or task
Bureaucracy - ✓✓✓the exercise of control on the basis of knowledge, expertise or experience.
pg. 3
