ORGANIZATIONAL BEHAVIOR EXAM 1: CHAPTERS 1-6 QUESTIONS AND ANSWERS RATED 100%

ORGANIZATIONAL BEHAVIOR EXAM 1: CHAPTERS 1-6 QUESTIONS AND ANSWERS RATED 100% Interpersonal Skills - -These are important for managers to develop because they help organizations attract and keep high-performing employees Manager - -An individual who achieves goals through other people Organization - -A consciously coordinated social unit, composed of two or more people, that functions on a relatively continuous basis to achieve a common goal or set of goals Management Functions - -Planning, organizing, Leading, controlling Interpersonal Roles - -Includes figurehead role, leadership role, and the liaison role Informational Roles - -Includes the disseminator role, spokesperson role, and what Mintzberg called the monitor role Decisional Roles - -Includes the entrepreneur role, the disturbance handler, resource allocator, and negotiator role Mintzberg's Managerial Roles - -Includes interpersonal roles, informational roles, and decisional roles Planning - -A process that includes defining goals, establishing strategy, and developing plans to coordinate activities Organizing - -Determining what tasks are to be done, who is to do them, how the tasks are to be grouped, who reports to whom, and where decisions are to be made Leading - -A function that includes motivating employees, directing others, selecting the most effective communication channels, and resolving conflicts. Controlling - -Monitoring activities to ensure they are being accomplished as planned and correcting any significant deviations Technical Skills - -The ability to apply specialized knowledge or expertise Human skills - -The ability to work with, understand, and motivate other people, both individually and in groups Conceptual Skills - -The mental ability to analyze and diagnose complex situations Managerial Activities - --Traditional management -Communication -Human resource management -Networking Traditional Management - -Decision making, planning, and controlling Communication - -Exchanging routine information and processing paperwork Human Resource Management - -Motivating, disciplining, managing conflict, staffing, and training Networking - -Socializing, potlicking, and interacting with outsiders Organizational Behavior - -A field of study that investigates the impact that individuals, groups, and structure have on behavior within organizations, for the purpose of applying such knowledge toward improving an organization's effectiveness. Systematic Study - -Looking at relationships, attempting to attribute causes and effects, and drawing conclusions based on scientific evidence Evidence-Based Management - -The basing of managerial decisions on the best available s