Certified Quality improvement Associate Test 25 Questions with Verified Answers,100% CORRECT

Certified Quality improvement Associate Test 25 Questions with Verified Answers Process audits serve which of the following functions? a. identify low performance employees b. ensure standardized quality practices c. to develop corrective actions d. to find non-compliance products - CORRECT ANSWER b Deming advocates ceasing dependence on mass inspection through the use of? a. sample inspection b. process validation c. reliability testing d. process improvement - CORRECT ANSWER d a product audit is best described as? a. a detailed examination of a finished product b. an examination of an activity to verify conformance to established procedures c. an examination of a company's management methods d. an independent evaluation of various aspects of a part or component performance - CORRECT ANSWER a Quality is best defined as meeting? a. technical specification b. customer needs c. budget requirements d. purchase order requirements - CORRECT ANSWER b in order for a problem to be understood and solved correctly, which of the following must occur first? a. recognizing the problem b. diagnosing the cause c. forming an improvement team d. obtaining management support - CORRECT ANSWER a "forming storming, norming, and preforming" are terms that describe? a. process variation reduction and improvement phases b. brainstorming process steps c. stages of team growth d. root cause identification and corrective action - CORRECT ANSWER c Which of the following is NOT one of the quality elements in the Juran Trilogy? a. quality control b. quality planning c. quality audits d. quality improvemets - CORRECT ANSWER c which of the following tools would be most appropriate for collecting data to study the symptoms of a problem? a. a check sheet b. a flow chart c. a force field analysis d. an activity network diagram - CORRECT ANSWER a groupthink can be best described as? a. building synergy within team b. focusing on reacting any decision rather than the best decision c. orientating new members about group norms and expectation d. providing training in group decision-making - CORRECT ANSWER b the "check" step of the plan-do-check-act (PDCA) cycle required the team to a. determine the cause and implement the change b. observe the effects of the change c. make the change and repeat the test decide what change would improve the process the most - CORRECT ANSWER b which of the following is the best definition of a flowchart? a. a diagram used to structure ideas into useful categories b. an illustration used to analyze variation in a process c. a picture used to separate steps of a process in sequential order d. an analytical tool used to clarify opposing aspects of a described change - CORRECT ANSWER c Which of the following describes the Deming method for continuous improvements? a. cost of quality analysis b. process map c. tree diagram d. plan-do-check-act sycle - CORRECT ANSWER d which of the following methods is used to develop an exhaustive list of ideas about a subject? a. goal-setting b. brainstorming c. benchmarking d. problem-solving - CORRECT ANSWER b one benefit of quality is that a reduction in errors can result in increased a. dispersion b. down-time c. cost saving d. employee turnover - CORRECT ANSWER c which of the following tools is most likely to be used to organize a list of ideas generated during a brainstorming session? a. activity network diagram b. affinity diagram c. histogram d. process control chart - CORRECT ANSWER b the facilitator for quality improvement team should have which of the following characteristics? a. previous experience in the process, procedures, controls, and job instructions being investigated by the team b. previous experience as a consulting from outside the company c. an in-depth understanding of process improvement tools and experience in implementing them d. the authority to resolve team impasses - CORRECT ANSWER c which of the following is NOT necessary for team effectiveness? a. the team's purpose is clearly understood and supported by all members b. the team is accountable for specific measurable outcomes dc. a process exists for establishing goals and objectives d. company management distinctly participates as a team member - CORRECT ANSWER d a type of line graph used to assess the stability of a process is called a a. control chart b. Pareto chart c. check sheet d. cause and effect diagram - CORRECT ANSWER a the process of delegating decision-making authority to lower levels within the organization is the defined of a. diversity b. empowerment c. involvement d. commitment - CORRECT ANSWER b rank, order, from fist to last, the following steps in the continuous improvement process. 1. reduce variation 2. streamline the process 3. understanding the process 4. error proof the process a. 2,1,4,3 b. 2,3,1,4 c. 3,2,1,4 d. 3,4,2,1 - CORRECT ANSWER d the best way for a timekeeper to help a team is to a. keep minutes of the meeting and he record how much time was spent on each agenda item b. keep track of time during the meeting and alert the team when allotted time is almost up c. police the team agenda and let team members know when discussion must end d. let the team members know when too much time has been spent on a topic and has prevented the team from being completing its work - CORRECT ANSWER b the inspection and testing of finished product should be classified as which of the following cost of quality? a. appraisal b. prevention c. internal failure d. external failure - CORRECT ANSWER a which of the following is defined as a set of functions or activities that work together for the benefit of the organization? a. process capability b. process goals c. system d. managenment - CORRECT ANSWER c in preparation for construction of a cause and effect diagram it is important to a. plot separation chart for each source b. focus on problem outcomes c. brainstorming ideas d. managemnet - CORRECT ANSWER c a project team is best described as a tam that a. shares responsibility for completing a whole piece of work b. monitors and controls a work process from start to finnish c. shares management responsibility d. is temporary in nature and has a specific focus - CORRECT ANSWER d