CVA Exam 2023 Questions with Correct Answers

CVA Exam 2023 Questions with Correct Answers When dealing with clients,which should NOT be done? - Answer-Treating every client the same A good way to determine the best service for your clients is by: - Answer-Get a better understanding of them by asking questions and effectively listening to their responses Clients that rely entirely on your recommendations behave in such a manner because ____. - Answer-They are unable to make the decision on their own "They don't care how much you ____, until they know how much you care." - AnswerKnow What is the clients single greatest expectation for staff? - Answer-That they keep their word True or False. Because the doctor actually examines their pet, clients feel that that interaction influences them more than interaction with any other staff members. - Answer-False Why is the location of the vet hospital important?(2) - Answer-It saves time and provides convience to the customer. True or False. Most clients say the Yellow Pages were the main source of referral. - Answer-False A ______ reputation spreads quicker than a ______ reputation. (2) - Answer-Bad, Good True or False. Employees in the vet field see the same situation every day. - AnswerFalse What are some ways you can grow your personal knowledge? (3) - Answer-Seminars, Reading, and One-On-One training