Managing and Using Information Systems Strategy Triangle Q&A 2024

Managing and Using Information Systems Strategy Triangle Q&A 2024 Kaiser Permanente (KP) Opening Case What was KP's business strategy in 2015? -To promote better health care at lower cost On what were bonuses to doctors based under the "fix me" system? -Billings What would the new idea be called instead of a "fix me" system? -Proactive health system What is the new basis for end-of-year bonuses? -Improved health of patients What goal alignment has helped KP's success? -Alignment between business strategy, organizational design, and information systems strategy What IS components are part of this? - Fast communication with patients outside of face-to-face appointments; automatic email reminders to patients for exercise or medications Could only the IS components be changed to achieve their success? -No, the business strategy must be aligned with the IS, in addition to incentives Could only the strategy be changed to achieve their success? -No, without the new incentives and new IS, employees would not wish to cooperate, nor would they be able to do so. The Information Systems Strategy Triangle Needs to be balanced What is a "Strategy?" Coordinated set of actions to fulfill objectives, purposes, or goals It sets limits on what the organization seeks to accomplish Starts with a mission