IAED Study Guide
1. Post-Dispatch (PDI's) instructions are:: Basic level instructions given to the
caller immediately after initiating dispatch
2. The best definition for "wake-effect collision": A traffic accident caused by
the passage of an emergency vehicle that does not directly involve the
emergency vehicle
3. During a disaster, the Incident Command System (ICS) provides an
important framework for:: Maintaining command, managing resources, and
coordinating efforts
4. What is the definition of "repetitive persistence"?: A calming technique in
which the calltaker repeats a phrase verbatim using a firm but caring tone. The
phrase should contain both an action and a reason for the action.
5. A fire/rescue apparatus is:: A mobile fire/rescue unit that responds to the
scene of fire/rescue incidents
6. Give an example of a trauma incident: A report of a burned patient
7. Burnout is described as:: A type of exhaustion (or inability to function
normally) resulting from a buildup of long term stress
8. What is Post Traumatic Stress Disorder?: A disorder that occurs when a
person's normal response to a traumatic event does not fade over the course of
a few days or weeks
9. Quality assurance specialists listen to audio recordings of randomly
selected calls in order to do what?: Compare ETC performance with specific
protocol and customer service performance standards
10. In the context of the communication process, the "medium" is what?:
The channel or means of communication
11. If a caller reports heavy black smoke coming from the window of a
nearby building what should the call be classified?: Structure fire
12. In recent years, the total number of emergency calls has increased
dramatically due to what?: Wireless technology
13. One of the best techniques for reducing the negative effect of call-
processing gaps is to do what?: Tell the caller what you are doing and why
14. Interagency communication (interoperability) tends to be inefficient and
ineffective without what?: Without standardized cross-agency rules and
procedures for radio use
15. An alert first-party caller reports that he/she doesn't feel well and states
that he feels nauseated and has chest pain. What is the most appropriate
classification for this case?: Chest pain/chest discomfort (non-traumatic) 16.
1/4
1. Post-Dispatch (PDI's) instructions are:: Basic level instructions given to the
caller immediately after initiating dispatch
2. The best definition for "wake-effect collision": A traffic accident caused by
the passage of an emergency vehicle that does not directly involve the
emergency vehicle
3. During a disaster, the Incident Command System (ICS) provides an
important framework for:: Maintaining command, managing resources, and
coordinating efforts
4. What is the definition of "repetitive persistence"?: A calming technique in
which the calltaker repeats a phrase verbatim using a firm but caring tone. The
phrase should contain both an action and a reason for the action.
5. A fire/rescue apparatus is:: A mobile fire/rescue unit that responds to the
scene of fire/rescue incidents
6. Give an example of a trauma incident: A report of a burned patient
7. Burnout is described as:: A type of exhaustion (or inability to function
normally) resulting from a buildup of long term stress
8. What is Post Traumatic Stress Disorder?: A disorder that occurs when a
person's normal response to a traumatic event does not fade over the course of
a few days or weeks
9. Quality assurance specialists listen to audio recordings of randomly
selected calls in order to do what?: Compare ETC performance with specific
protocol and customer service performance standards
10. In the context of the communication process, the "medium" is what?:
The channel or means of communication
11. If a caller reports heavy black smoke coming from the window of a
nearby building what should the call be classified?: Structure fire
12. In recent years, the total number of emergency calls has increased
dramatically due to what?: Wireless technology
13. One of the best techniques for reducing the negative effect of call-
processing gaps is to do what?: Tell the caller what you are doing and why
14. Interagency communication (interoperability) tends to be inefficient and
ineffective without what?: Without standardized cross-agency rules and
procedures for radio use
15. An alert first-party caller reports that he/she doesn't feel well and states
that he feels nauseated and has chest pain. What is the most appropriate
classification for this case?: Chest pain/chest discomfort (non-traumatic) 16.
1/4
