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Genesys PureConnect - Administering the CIC System with Complete Solutions

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Genesys PureConnect - Administering the CIC System with Complete Solutions Genesys PureConnect - Administering the CIC System with Complete Solutions Genesys PureConnect - Administering the CIC System with Complete Solutions Customer Interaction Center (CIC) - ANSWER-a pre-integrated application suite used to manage all business communications on one platform. PBX - ANSWER-CIC replaces traditional ___s, and it not only handles incoming and outbound calls intelligently, it also handles chats, emails, and other interaction types efficiently. Interaction Client - ANSWER-A graphical application that runs on the user's desktop. This interface resembles a notebook design, with different categories of information grouped onto individual pages. Interaction Attendant - ANSWER-A server manager application used to create and manage CIC's Automated Attendant. This application provides the user with many tools to build custom call flows based on their business needs. It can also be used to build operator call flows and email routing

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  • genesys pureconnect administering the cic system
  • genesys pureconnect administering the cic
  • customer interaction center cic answer a pre i
  • customer interaction center cic answer a pre i

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