Create Surveys using Microsoft Dynamics 365 customer voice with 100% correct answers

A Customer Service manager wants to start capturing feedback from clients on a regular basis. The organization uses Dynamics 365 Customer Engagement. Which approach makes the most sense for the manager to take to get started quickly when using Dynamics 365 Customer Voice? A) Start with a blank project, add questions to a new blank survey, and then edit as needed. B) Select the Customer Service Feedback template when creating a new project, which will include a related survey, and then edit as needed. C) Select the Customer Visit Feedback project to begin, delete the survey, and then start with a new blank survey. B When creating a new project, the survey creator at an organization is uncertain about which location to select from the many different locations that are available. Which environments will be displayed to the survey creator? A) All Common Data Service environments (including the default, any Dynamics 365 environments, and other Common Data Service environments) that the user has access to will be displayed. B) Only Common Data Service environments with a created model-driven app that the user has access to will be displayed. C) Only Dynamics 365 environments (such as Sales, Customer Service, or Field Service) that the user has access to will be displayed. C Brainpower Read More 0:09 / 0:15 A survey maker for an organization is working on a requirement for a new project with multiple surveys. They have opted to create a new project by using the blank option. Which of the following statements is true? A) When using the blank project, it will include a new blank survey without questions, only the default variables will be present, and it will not include any branching rules. B) No survey is included in a blank project, so the first one will need to be created before any customizing can be done. C) If a blank project is used, it will include one survey, which will be formatted already with preset organization branding and formatting. A Each project includes a reports area. A main overview is included to show satisfaction metrics. For each survey, a new item is created in the reports area. What is created for each survey? A) Satisfaction metrics for each survey B) A Net Promoter Score breakdown for each survey C) A response overview with question breakdown for each survey C When creating a project, you can customize and brand the surveys by including elements like a theme, custom CSS, and thank you and footer messages. Where are the settings for these items stored? A) In Office 365 under Settings for Dynamics 365 Customer Voice B) Under each individual survey C) At the individual project level B An organization is creating a survey to send out after a product has been purchased. They want to know if the customer is likely to recommend the product to a friend or colleague. Which of the following question types would be the best one to use in this scenario? A) A Likert question B) A Net Promoter Score question C) A Choice question B The marketing department for an organization wants to make sure that it's clear where surveys are coming from and has requested that the company logo is clear and present on every survey. How can these tasks be achieved? A) Access the settings on a survey and upload the logo there. B) Create a question and add the logo there. C) Add the logo to the main survey title area. C After a Net Promoter Score (NPS) question is answered, the customer services manager at an organization wants to know more about why customers might have given a low score. How can the survey maker find out this information but only ask the question to those individuals who responded with a 6 or below? A) Add another text question below the NPS question, make it hidden, then use a business rule to show or hide the question based on the answer to the NPS question. B) Add another text question below the NPS question, make it required, and then use a business rule to redirect the respondent to this question. C) Add another text question below the NPS question, make it hidden, and then share the link to the survey with the respondents. A The customer service manager has decided that they want to know what customers think overall of the support service that was provided. The survey maker decides to use a Ratings question. What are the three different ways that a ratings question can be displayed on a Dynamics 365 Customer Voice survey? A) Smiley, Number, Thumbs Up B) Star, Smiley, Hearts C) Number, Star, Smiley C One of the most powerful features of Dynamics 365 Customer Voice is the ability to customize a survey, giving customers a truly personalized feedback experience. What can you add up to 15 of to use in the survey title, questions, email templates, and other areas within Dynamics 365 Customer Voice? A) Parameters B) Variables C) Fields B The marketing department for an organization has provided guidelines for the email templates that they want to use in Dynamics 365 Customer Voice. They have provided the body of the email, a few images, and the company logo. The survey link and unsubscribe link are required and can be added by the person who is setting up the templates, but one other item is needed before they can be created. Which of the following options is required and must also be included on the email templates? A) The email subject B) The respondents whom the email should be sent to C) The variables that are needed in the survey A The events team has a CSV file with over 250 names of people who attended a recent event. The file contains email addresses, full names, phone numbers, and account names. After reviewing the file, the survey maker realizes that some changes must be made before it can be imported to send the survey. What changes need to be made? A) Phone number and account name don't exist as variables, so they must be added to the survey first. B) Phone number and account must be deleted, and the full name must be split into First Name and Last Name variables. C) Phone number and account must be deleted for the file to import successfully. B An organization is conducting a survey to gather feedback on the general public's views on working remotely. The survey has been created and is ready to share. The organization wants to get as many responses as possible and wants to get feedback that they can use for their own internal analysis. What would be the best way to share the survey? A) Use the direct link or QR code to share on social media in a series of posts that can be viewed by their customers, employees, and the wider general public. B) Use Power Automate to send the survey through emails or text messages to all customers in their Common Data Service environment. C) Use the Send an email functionality from Dynamics 365 Customer Voice to send the survey to all contacts in a Dynamics 365 view. A The support manager at an organization wants to have a survey embedded on the company website, which would provide a way for customers to ask questions and raise issues without needing to sign in to a portal. A new survey is created and is ready to be added to the site. What are the three available options that the manager will have when generating the survey code? A) Inline, pop-up, and dynamic B) Button, inline and formatted C) Pop-up, button, and inline C An organization has created a survey to send out to a customer when a project is complete. The internal customer services manager wants to gather feedback on how the customer feels about the success of the project. Some variables have been added to the survey to populate the project number, project name, and project manager who is associated with the project. How can this information be passed through to the survey so that the customer receives a personalized experience? A) Add the variables to the survey and then use Power Automate to create a flow and pass dynamic values to the variables. B) Add the variables to the survey and then share the direct link with the customer so that they can complete the survey. C) Add the variables to the survey and then send an email to the customer directly from Dynamics 365 Customer Voice. A