Funeral Arrangements - Midterm questions with correct answers

Funeral Arrangements - MidtermAt need arrangements - correct answer -Funeral arrangements that are made after the beneficiary has died -must be made by the executor/next of kin Beginning the arrangement -introduce yourself - correct answer "It's nice to meet you. My name is *******. I am a funeral director and I understand I may be of assistance to you. Please share with me, what brings you here today." Beginning the arrangement -establish trust early on in the arrangement - correct answer -By demonstrating that you have the ability and desire to see things from their point of view. -"Please tell me what happened." Show the family that you are credible during the arrangement - correct answer -Meet the expectations of the family related to appropriate customs and behaviour -Demonstrate an ability to help the family create a funeral experience that meets their needs ‐Share information information related related to your skills and how you've applied them... "many families I have served..." -Find areas of commonality. This requires some self‐disclosure... "many families are concerned about..." -Be sure to explain your intent... "I'll be taking notes today so I can complete required documents for registering the death and to review later when setting up Provide a plan for the family during the arrangement - correct answer -Many families have never made funeral arrangements and don't know what to expect. -Explain the goals of the arrangement conference... "By the end of the meeting it is my hope that we will have made decisions that will meet your immediate needs." -Provide a brief overview of how you will move forward with the arrangement... "We'll have a conversation about what you would like to do to care for (name of the deceased), what your immediate needs are, and answer any questions you have." -Describe what you and the family will take away from the meeting... "By the end of the arrangement we will have gathered all information information needed to register the death with the province of Ontario and will know how to move forward in the days ahead."