Volunteer Standards of Conduct Exam 2024 Questions and Answers Graded A+

Volunteer Standards of Conduct Exam 2024 Questions and Answers Graded A+ Things all volunteers must do -Answer-pass the Volunteer Standards of Conduct (VSC) Test, sign the VSC agreement, pass with a BASIC certification or above Can a volunteer be removed/banned for violating the Volunteer Standards of Conduct? -Answer- yes If a taxpayer offers you a $20 bill because they were so happy about the quality service they received, what would be the appropriate action to take? -Answer-Thank them, but explain that you can't accept any payment for your services. When preparing a return for Jill, Jake learns that Jill does not have a bank account to receive a direct deposit of her refund. Jill is distraught when Jake tells her the paper refund check will take three or four weeks longer than the refund being direct deposited. Jill asks Jake if he can deposit her refund in his bank account and then turn the money over to her when he gets it. What should Jake do? -Answer-Jake should explain that a taxpayer's federal or state refund cannot be deposited into a VITA/TCE volunteer's bank account and she will have to open an account in her own name to have the refund direct deposited Max prepares a tax return for Ali at a VITA/TCE site. He finds out during the interview that Ali has no health insurance. After Ali leaves the site, Max writes her name and contact information down to take home to his wife who sells health insurance for profit. Which of the following statements is true? -Answer-Max has violated the VSC because he is using confidential information to engage in a financial transaction to further his own or another's personal interest. Bob, an IRS tax law-certified volunteer preparer, told the taxpayer that cash income does not need to be reported because the IRS does not know about it. Bob prepared a tax return excluding the cash income. Jim, the designated quality reviewer, simply missed this omission and the return was printed, signed, and e-filed. Who has violated the Volunteer Standards of Conduct? -Answer-Bob, the tax law- certified volunteer who prepared the return. Sue, a VITA/TCE site coordinator, was watching the local news when she saw Aaron, a new tax law-certified volunteer, in a story about several bank employees being arrested for suspicion of embezzlement. She saw Aaron being led out of the bank in handcuffs. Three days later, Sue is shocked when she sees Aaron show up at the site ready to volunteer, apparently out on bond. She pulls Aaron aside and explains that his arrest on suspicion of embezzlement could have a negative effect on the site and therefore she must a