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Customer Service and Electronic Media_Module Quiz_Unit 5_ Lesson 9

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Customer Service and Electronic Media Module Quiz_Unit 5_Lesson 9 Question 1 Because the phone can rob your voice of some of its natural expressiveness and energy, you should be sure to compensate by increasing the energy and enthusiasm in your voice.  True Question 2 Maria wants to use the communication medium with the highest social presence. Which of the following should she choose?  live chat Question 3 With the increased popularity of the Internet as a way conduct business, the phone no longer serves as a useful link between companies and their customers.  False Question 4 Tone is present in all digital communication activities

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  • bus 209

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