Study Exam for ASAP PACE Certification (2024)

Study Exam for ASAP PACE Certification (2024) Serial Tasking - CORRECT ANSWER-Completing one task after another in order of priority Convergent thinking - CORRECT ANSWER-Relies on reason and logic to find the one best answer to a question Divergent thinking - CORRECT ANSWER-Focuses on producing a broad variety of ideas Levels of Communication - CORRECT ANSWER-1. Casual 2. Critical 3. Crucial Crucial Communication Components - CORRECT ANSWER-Opposing opinions, high stakes, strong emotions Communication Cycle - CORRECT ANSWER-Sender > Message > Receiver Main 3 Components of Communication - CORRECT ANSWER-1. Word Choice 2. Tone of Voice 3. Body Language Word Choice (% of meaning) - CORRECT ANSWER-10% Tone of Voice (% of meaning) - CORRECT ANSWER-35% Body Language (% of meaning) - CORRECT ANSWER-55% Tone of Voice Elements - CORRECT ANSWER-Pitch, Pace, Volume, Inflection, Emphasis Body Language Elements - CORRECT ANSWER-Eye Contact, Facial Expression, Positioning, Gestures Context Elements - CORRECT ANSWER-Place, People, Purpose Non-Verbal Listening Skills - CORRECT ANSWER-Don't interrupt, remove distractions, nod, mirror the communicator, take notes Verbal Listening Skills - CORRECT ANSWER-Probe, clarify, paraphrase, reflect, encourage 4 Communication Styles - CORRECT ANSWER-1. The Director 2. The Socializer 3. The Thinker 4. The Relator inflection - CORRECT ANSWER-Change in pitch or tone of the voice The director - CORRECT ANSWER-Direct and guarded The thinker - CORRECT ANSWER-Indirect and guarded The realator - CORRECT ANSWER-Indirect and open The socializer - CORRECT ANSWER-Direct and open Elements of Emotional Intelligence (EQ) - CORRECT ANSWER-personal competence and social competence Personal Competence (EQ) Elements - CORRECT ANSWER-self awareness and self management social competence (EQ) Elements - CORRECT ANSWER-social a