ServiceNow CSA Exam questions with solutions

What are the different interfaces for accessing a ServiceNow Instance? -Now Platform User Interface -Service Portal -ServiceNow Mobile Classic -ServiceNow Agent What are the tree components of the Now Platform User Interface? -Banner Frame -Application Navigator -Content Frame What is a collection of users who share a common purpose? Group Where can you locate product documentation? What is a collection of permissions used to grant access to different parts of the platform? Role What is a common way of testing functionality for different roles? Impersonate User A row represents what in the ServiceNow database Record What are the three different types of context menus in a list view? -List -Column -Record What are the three components of a filter condition? -Field -Operator -Value What defines which fields appear in a list and the order of said fields? View Which field type displays as a check box on the form? True/False Which field type displays information from another table? Reference Which tool can be used to change the layout of the form view for all users? Form Designer What are the three main components of the Form Designer? -Page Header -Field Navigator -Form Layout What allows fields to be populated automatically when applied? Template Which UI action saves information for a new record and leaves the form? Submit Which module displays a list of tasks assigned to a user's group, but not yet assigned to an individual? My Groups Work What is the difference between Work notes and Additional Comments Work notes are visible to only those who can view the task. Additional comments are visible to the customer (requestor) Which tab contains the activity stream for a task? Notes Which tool enables users to collaborate on a task real-time and links conversations to records? Connect Chat What can trigger a notification? Record inserted or updated Event is fired A script What is used to get information from tables through referenced fields? Dot-walking Which three tabs are used to configure an email notification? When to send Who will receive What it will contain How is dot-walking used when configure a notification? -Identify the recipient (e.g. Users/Groups in fields) -Populate data in the notification (e.g. ${number} or ${URI_REF}) Which module opens the Report Designer Interface? Reports View/Run Name three ways of sharing a report with other people in the organization. Scheduled email Export to PDF Publish What are the four tabs used to guide the user through creating a new report in the report designer? Data Type Configure Style What should you consider when exporting a report to PDF and share the exported file? -Information may be obsolete -Access control is not enforced on exported data Which modules can you use to create a new table? Tables Tables & Columns What is created by default when you create a new table? -Application Menu with the same name as the table Label -Module with the plural of the table Label What is specified in an access control list rule? -Object and Operation being secured -Permissions required to access the object What types of permissions can be configured in an access control rule? -Roles -Conditions -Script that set the answer variable to true or false