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NRF Customer Service Test | Questions with 100% Correct Answers | Verified | Latest Update 2024
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When balancing service between phone customers and those you may already be helping in the store, you should: • a) Excuse yourself courteously from your in-store customer saying that you'll be right back and answer the phone • b) Move your in-store customer over by the phone and help both customers at the same time • c) Tell your in-store customer that you need to get the phone and she should look around for awhile - a) Excuse yourself courteously from your in-store customer saying that you'll be right back and answer the phone If a customer becomes abusive, you should probably: • a) Tell him he is being abusive and call security • b) Refund his money immediately • c) Contact your manager - c) Contact your manager
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