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WGU C846 ITIL v1 Question and answers correctly solved 2023/2024
Preview 2 out of 11 pages
WGU C846 ITIL v1 Question and answers correctly solved 2023/2024Strategy life cycle - correct answer This is considered the core of the life cycle management process Core Service - correct answer A service that produces the basic outcome of the customers desire Customer - correct answer Someone who buys good or services Enabling service - correct answer A service needed to deliver a core service Enhancing service - correct answer A service that is added to the core to make it more attractive IT Service - correct answer A service carried out by an IT provider. Consist of a combination of IT technology, people, and process
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