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WGU C846 ITIL Question and answers already passed 2023/2024

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WGU C846 ITIL Question and answers already passed 2023/2024ITIL - correct answer Information Technology Infrastructure Library 5 Phases of ITIL Life cycle - correct answer Service Strategy Service Design Service Transition Service Organization CSI (Continual Service Improvement) 4 FUnctions - correct answer Service Desk, Technical Management, Application Management, IT Operations Management (includes operations control and facilities management) Service Strategy Objective - correct answer To transform Service Management into a strategic asset by providing guidance on what services to offer and to whom, how to create value for our customers, and how to differentiate ourselves from competing alternatives Service Strategy Processes - correct answer Strategy mgmt, Finance mgmt, Portfolio mgmt, Demand mgmt, Business Rlationship mgmt

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