WGU - C483 Principles of Management (Full) (2024)

Conceptual and decision skills Skills pertaining to the ability to identify and resolve problems for the benefit of the organization and its members. Controlling The management function of monitoring performance and making needed changes. Cost competitiveness Keeping costs low to achieve profits and be able to offer prices that are attractive to consumers. Emotional intelligence The skills of understanding yourself, managing yourself, and dealing effectively with others. Frontline managers Lower-level managers who supervise the operational activities of the organization. Innovation The introduction of new goods and services. Interpersonal and communication skills People skills; the ability to lead, motivate, and communicate effectively with others. Knowledge management Practices aimed at discovering and harnessing an organization's intellectual resources. Leading The management function that involves the manager's efforts to stimulate high performance by employees. Management The process of working with people and resources to accomplish organizational goals. Middle-level managers Managers located in the middle layers of the organizational hierarchy, reporting to top-level executives. Organizing The management function of assembling and coordinating human, financial, physical, informational, and other resources needed to achieve goals. Planning The management function of systematically making decisions about the goals and activities that an individual, a group, a work unit, or the overall organization will pursue. Quality The excellence of your product (goods or services). Service the speed and dependability with which an organization delivers what customers want. Social capital Goodwill stemming from your social relationships. Speed Fast and timely execution, response, and delivery of results. Sustainability The effort to minimize the use of resources, especially those that are not polluting and nonrenewable. Technical skill The ability to perform a specialized task involving a particular method or process. Top-level managers Senior executives responsible for the overall management and effectiveness of the organization. Value The monetary amount associated with how well a job, task, good, or service meets the user's needs. Barriers to entry Conditions that prevent new companies from entering an industry Benchmarking The process of comparing an organization's practices and technologies with those of other companies Buffering Creating supplies of excess resources in case of unpredictable needs Competitive environment The immediate environment surrounding a firm; includes suppliers, customers, rivals, and the like Competitive intelligence Information that helps managers determine how to compete better Cooperative strategies Strategies used by two or more working organizations working together to manage the external environment Defenders Companies that stay within a stable product domain as a strategic maneuver Demographics Measures of various characteristics of the people who make up groups or other social units Diversification A firm's investment in a different product, business, or geographic area Divestiture A firm selling one or more businesses Domain selection Entering a new market or industry with an existing expertise Empowerment The process of sharing power with employees, thereby enhancing their confidence in their ability to perform their jobs and their belief that they are influential contributors to the organization