,Chap 01 9e Noe
1) _________ refers to training, formal education, job experiences, relationships, and
assessments of personality, skills, and abilities that help employees prepare for future jobs or
positions.
A) Knowledge management
B) Formal training
C) Development
D) Succession planning
2) Which of the following statements is true of human capital?
A) Human capital is an organization’s tangible asset.
B) It is easy to imitate or purchase an organization’s human capital.
C) Motivation to deliver high-quality products and services is a part of human capital.
D) Human capital is standardized in companies.
3) Informal learning _________.
A) is developed and organized by a company
B) is not required for the development of human capital
C) cannot be controlled by the employees
D) leads to the effective development of tacit knowledge
4) Which of the following is true of tacit knowledge?
A) It is easily codified and transferred from person-to-person.
B) Formulas and definitions are examples of tacit knowledge.
C) It is best acquired through formal training and development.
D) It is best acquired through informal learning.
5) _________ is an example of tacit knowledge.
A) Personal knowledge based on experience
B) Knowledge of formal processes
C) Knowledge of definitions
D) Knowledge of formulas
1
,6) _________ refers to a systematic approach for developing training programs.
A) Total quality management
B) Continuous learning
C) The Instructional System Design (ISD) model
D) Training and development
7) Which of the following statements is true of the Instructional System Design (ISD) model?
A) The model is generally universally accepted.
B) The model specifies an orderly, step-by-step approach to training design.
C) The model eliminates the need for trainers to use their own judgment.
D) The model has no underlying assumptions, which makes it very flexible.
8) The fifth step in the training design process is to develop an evaluation plan that involves
identifying _________.
A) an appropriate training method
B) the requirements for training
C) employees with motivation and basic skills
D) the types of outcomes training is expected to influence
9) Which of the following steps of the training design process involves person and task
analysis?
A) ensuring transfer of training
B) developing an evaluation plan
C) conducting needs assessment
D) monitoring and evaluating the program
10) The ADDIE model is most closely associated with
A) creating a learning organization.
B) formal training and development.
C) informal learning.
D) knowledge management.
2
, 11) Which of the following is not included in the ADDIE model?
A) analysis
B) design and development
C) implementation
D) engagement
12) _________ refers to the process of moving jobs from the U.S. to other locations in the world.
A) Expatriation
B) Job rotation
C) Offshoring
D) Insourcing
13) Which of the following intangible assets does training and development indirectly influence?
A) human capital
B) intellectual capital
C) customer capital
D) All of these choices are correct
14) _________ capital refers to the sum of the attributes, life experiences, knowledge,
inventiveness, energy, and enthusiasm that the company’s employees invest in their work.
A) Intellectual
B) Human
C) Talent
D) Social
15) Which of the following is an example of human capital?
A) corporate culture
B) patents
C) customer loyalty
D) work-related competence
3
1) _________ refers to training, formal education, job experiences, relationships, and
assessments of personality, skills, and abilities that help employees prepare for future jobs or
positions.
A) Knowledge management
B) Formal training
C) Development
D) Succession planning
2) Which of the following statements is true of human capital?
A) Human capital is an organization’s tangible asset.
B) It is easy to imitate or purchase an organization’s human capital.
C) Motivation to deliver high-quality products and services is a part of human capital.
D) Human capital is standardized in companies.
3) Informal learning _________.
A) is developed and organized by a company
B) is not required for the development of human capital
C) cannot be controlled by the employees
D) leads to the effective development of tacit knowledge
4) Which of the following is true of tacit knowledge?
A) It is easily codified and transferred from person-to-person.
B) Formulas and definitions are examples of tacit knowledge.
C) It is best acquired through formal training and development.
D) It is best acquired through informal learning.
5) _________ is an example of tacit knowledge.
A) Personal knowledge based on experience
B) Knowledge of formal processes
C) Knowledge of definitions
D) Knowledge of formulas
1
,6) _________ refers to a systematic approach for developing training programs.
A) Total quality management
B) Continuous learning
C) The Instructional System Design (ISD) model
D) Training and development
7) Which of the following statements is true of the Instructional System Design (ISD) model?
A) The model is generally universally accepted.
B) The model specifies an orderly, step-by-step approach to training design.
C) The model eliminates the need for trainers to use their own judgment.
D) The model has no underlying assumptions, which makes it very flexible.
8) The fifth step in the training design process is to develop an evaluation plan that involves
identifying _________.
A) an appropriate training method
B) the requirements for training
C) employees with motivation and basic skills
D) the types of outcomes training is expected to influence
9) Which of the following steps of the training design process involves person and task
analysis?
A) ensuring transfer of training
B) developing an evaluation plan
C) conducting needs assessment
D) monitoring and evaluating the program
10) The ADDIE model is most closely associated with
A) creating a learning organization.
B) formal training and development.
C) informal learning.
D) knowledge management.
2
, 11) Which of the following is not included in the ADDIE model?
A) analysis
B) design and development
C) implementation
D) engagement
12) _________ refers to the process of moving jobs from the U.S. to other locations in the world.
A) Expatriation
B) Job rotation
C) Offshoring
D) Insourcing
13) Which of the following intangible assets does training and development indirectly influence?
A) human capital
B) intellectual capital
C) customer capital
D) All of these choices are correct
14) _________ capital refers to the sum of the attributes, life experiences, knowledge,
inventiveness, energy, and enthusiasm that the company’s employees invest in their work.
A) Intellectual
B) Human
C) Talent
D) Social
15) Which of the following is an example of human capital?
A) corporate culture
B) patents
C) customer loyalty
D) work-related competence
3
