Level 2 Bahama Bucks Written Skills Test

1.) Does the total amount in the envelope equal the amount of gross sales on the sales sheet? Why or why not? - Yes, the gross sales should match the amount that you put in the envelope. The only time they should not match is if the beginning balance is off because the same must be set back to the correct amount. 2.) When counting the sales you notice that the count is under $100. What should you do? - Recount the sales to ensure that you have not miscounted. Check with the employees on shift to make sure they no one had any mishaps on the register. If you still can not find a reason for the discrepancy, Mark it on the sales report sheet. 3.) You count the money at the start of a shift and you are $5 under. What should you do? - Recount the tills to ensure that you have not miscounted. Notify the shift leader on shift and of the next shift. 4.) If you were working a 3 person shift at a shop with a drive thru and a front order point, what roles would you assign each person? The main roles are a shaver, runner, island smoothie maker, and order taker. - Employee #1: Shaver Employee #2: Drive Thru Order taker, Drive thru Runner, Drive Thru Smoothie maker Employee #3: Front order taker, Front Runner, Front smoothie maker 5.) Name 5 things you can do to guarantee speed as a shaver. - 1.) Making sure you have a sharp blade on the shaver 2.) Make multiple snos at once 3.) Pour multiple flavors at a time 4.) keep an extra block out 5.) Strip ice blocks in advance Others: Keep shaver running; start shaving sno while guests are ordering- don't wait for them to place their entire order; make sure you have enough sno in the cup and on the head of the sno cone 7.) You come into a shift and are told that one of the shavers is not working. What is the first thing you should do to try and fix it? How should you do it? - Change the blade. First unscrew the two screws on the underside of the blade then pull the old blade out. When putting a new one in, make sure it's facing the right direction and is level. After you get it set it to zero and place the 2 screws back on. 8.) You are the shift leader on a closing shift. Name 4 things you should check before you leave for the night - 1.) TVs are off 2.) All doors are locked 3.) Drive Thru window is locked 4.) Tills are left open Others: Make sure the safes are locked; make sure the front of the shop is thoroughly cleaned; All closing procedures done and checked off; Washing machines are started. 12.) What are two signs that the juice bag-in-box needs to be changed? How would you change it? - The juice will be a clear color when it comes out of the gun or the machines seems to make a continuous pumping sound. To change the juice box you would take the connector off of the old box by pressing the side sections down so that the center section pops up. The connector should slide off. After getting a new box, remove the cap and connect the new box by sliding the connector on and pressing the center section down. 13.) Name 3 things we can do to REFRESH others with great guest service. - 1.) Execute operational Excellence - Excellent People, Products, and Processes 2.) Fulfill Wholehearted service - Be Authentic, Personal, and Proactive 3.) Create the mini Vacation - Be flavorful, friendly, and fun 14.) While you are working, you notice another crew member giving away a free product. What should you do? - This is viewed as theft and should be taken very seriously. Confront the employee in a private area and immediately already a manager. 15.) When we close at night, do we leave the cash drawers open or closed? Why? - Open, so that potential thieves will see that they are empty