Buchanan MGT 314- Exam 1 Questions with Complete Solutions A+

true - All organizations, including service firms such as banks and hospitals, have a production function. T/F true - The operations manager performs the management activities of planning, organizing, staffing, leading, and controlling of the OM function marketing, operations, and finance/accounting - Which of the following are the primary functions of all organizations? advertising and promotion - Which of the following would not be an operations function in a fast-food restaurant? A and D - Reasons to study Operations Management include plan, organize, staff, lead, and control - The five elements in the management process are all of the above - The Ten Critical Decisions of Operations Management include goods tend to have higher customer interaction than services - Which is not true regarding differences between goods and services? false - Manufacturing organizations have ten strategic OM decisions, while service organizations have only eight. T/F true - Key Success Factors are those activities that are key to achieving competitive advantage. T/F long range - The impact of strategies on the general direction and basic character of a company is define the organization's purpose in society - The fundamental purpose of an organization's mission statement is to develop the strategy, establish the organizational structure, find the right staff - The three steps of the operations manager's job, in order, are: pricing - Which of the following is not an element of the management process? are rarely perfect - Forecasts short-range, medium-range, and long-range - Forecasts are usually classified by time horizon into three categories more accurate - Short-range forecasting tends to be __________ than longer-range forecasts furniture manufacturer: Wood - sanding - chair - Operations management is part of a production system consisting of: Inputs - Processing (i.e. Transforming) - Outputs. Which of the following examples depict accurately this production system? all are characteristics - Which of the following is not a characteristic of service operations?