Management 314 Exam 1 Questions with Complete Solutions

Duties of the HR department - 1. Analysis/Design of work 2. Planning & Recruit 3. Selection 4. Planning 5. Performance Management Human Resource Management (def) - Policies, practices, and systems that influence employee attitudes and performance. Organizational Behavior - The study of individuals and groups in organizations and how their attitudes and behaviors affect organizational performance. Case studies for HRM/OB - Examine particularly effective companies to see if they have good HRM/OB. Quantitative studies for HRM/OB - Look at companies who have already been recognized for their HRM/OB quality to see if their practices have seemed to created sustained competitive advantage. Top 5 of Fortune 100 Best to work - 1. Google 2. Wegmans 3. Boston Consulting Group 4. Baird 5. Edward Jones Does HRM/OB Matter - 100 best firms at HRM/OB outperformed their "matches" over a 5 year period -7% decrease in turnover -$27,000 more in sales per employee -$18,000 improvement in market value employee -Firms that value HRM/OB have a 19% higher chance of survival Why make jobs as motivating as possible? - Places less pressure on specific areas of HRM. (Performance Management, Retention) Motivation is the combined effects on behavior of three choices - 1. Direction 2. Intensity 3. Persistence Direction - the choice to expand effort Intensity - the choice of the level of effort to expand Persistence - the choice to persist at that level 5 core dimensions of Job Characteristics Model - 1. Skill variety 2. Task identity 3. Task significance 4. Autonomy 5. Feedback Skill variety - Requirements for different tasks in the job Task Identity - Completion of a whole piece of work Task significance - The job's impact on others Autonomy - Level of discretion in decision making Feedback - Amount of direct and clear information on performance Skill variety, task identity, task significance lead to what psychological state? - Meaningfulness of work Autonomy leads to what psychological state? - Responsibility of outcomes Feedback leads to what psychological state? - Knowledge of results