RBS Study Guide graded A+

what is our principal objective? - we will exceed our customers' expectations to maximize the long term value of Cintas for its shareholders and working partners what are the 3 components of corporate culture? - 1)principal objective 2)corporate character 3)management systems what is our mission statement? - triple double: double digit revenue growth, double digit net profits, double digit net profit growth what are the 3 components of our safety vision? - 1) every Cintas location is injury free 2)all partners are engaged in continuously improving safety 3)Cintas is recognized as a world class leader in safety and health performance what are the 5 keys of SMITH driving? - 1)aim high in steering 2)get the big picture 3)keep your eyes moving 4)leave yourself an out 5)make sure they see you what are the steps to the sales process/cycle? - 1) pre-call plan 2)building 3)tour 4)presentation 5)close what are the steps to pre call plan? - 1)pre call plan form 2)samples/relevant literature 3)dynamics info what are the steps to building rapport? - 1) set the agenda 2)uncover BM/BO 3)ask program specific questions 4)validate decision maker & process 5)+/- bias 6)CINTRO what are the steps of the tour? - 1) focus 2) evidence 3) agreement 4) PONC 5) requirement what are the steps of the presentation? - 1) review requirements 2) present Cintas uniqueness's 3) SAFEwhat are the steps to the close? - 1) ask for business 2)handle objections 3) referrals what are the sustained success model components? - new presentation X closing ratio X average account size what does SAFE stand for? - Single source solution, adaptable programs, five star service, exclusive partnerships what do all of the colors in the first aid cabinet stand for w/ an example of each? - RED: emergency (splint) GREEN: bandages (1x3" bandage) ORANGE: burn (burn spray) TEAL: eye (eyewash) PINK: productivity (dental relief) PURPLE: topical (antiseptic wipe) BLUE: tablets (pain away) True/False: Are prescriptions required to place an AED in most states? - True