IAHSS Supervisor Manual (3rd edition) Instructor Presentation Exam Questions with 100% Correct Answers

Change, Challenge & Opportunities Correct Answer As a supervisor, your actions can result in liability to the organization and to you personally. Experiences play a major role in becoming an effective supervisor. Supervision requires good judgment and the ability to not over-react or under-react. A healthcare facility is characterized by a rapidly changing environment. Regulation of the healthcare industry, ongoing managed care mandates, restructuring of healthcare organizations, impact of technology, and ongoing social and ethical factors. The Demands of the Security Supervisor Position Correct Answer Supervisors serve as the link between the higher levels of administration and the employees at the base of an administrative pyramid. Physicians do not typically fall into the pyramid, a common complicating factor. The supervisor is responsible to employees, his/her supervisor, to act as a connecting link between leadership and employees, and maintain good relationships with leaders and supervisors from other departments. A customer focus and good technical and professional skills are necessary. Basic Elements of Supervision Correct Answer Necessary skills: Above-average leadership skills Team-building skills Good communications skills Excellent follow-through on projects and special assignments Regularly demonstrated interpersonal skills The performance of the security officers you supervise shows your leadership ability. The most important factor in being a healthcare security supervisor is honesty and integrity. Suggestions for the Effective Supervisor Correct Answer Be flexible - adjust and overcome when things do not go as planned. Have a positive attitude about your department, your organization, and your profession. Be technically proficient. Find time for professional development. Stay abreast of changes in your local environment and the industry. "Your ability to create constructive change can be the greatest single indicator of your supervisory performance." Chapter 2 Supervisor Responsibilities Correct Answer