Nursing 111- Exam 1 Study Guide rated 100% correct

Subjective - sensations, symptoms, feelings. Things that can only be verified by the patient. Objective - measurable data Components of a successful interview - 1. Gather data 2. Establish rapport (close relationship) 3. Educate the client 4. Extend rapport for continuing the relationship/future planning 5. Teach help promotion and disease prevention Verbal Communication - -spoken -tone of voice -loudness or softness Verbal Communication (PPT) - -SBAR -Communicate face to face with good eye contact -Allow time for the client to ask questions -Provide documentation of the data you are sharing -Validate what the client has heard by questioning/asking the client to summarize (this goes the same for telephone communication) Non Verbal Communication - -Unspoken -Body Language -Posture -Eye contact -TouchInterviewing traps - 1. Providing false assurance ("you'll be fine") 2. Giving unwanted advice (personal opinions) 3. Using authority (doctor/nurse knows best) 4. Using avoidance language (passed away vs. died) 5. Engaging in distance (not related to you- i.e. my friend has the same thing that you have) 6. Using professional jargon (i.e. hypotension instead of low blood pressure) 7. Leading or biased questions ("You smoke, don't you?") 8. Talking too much 9. Interruptions when the patient is talking 10. Using the "Why" question Elder Mistreatment - -Physical abuse -Sexual abuse -Financial abuse -Psychological abuse -Abandonment -Prejudices -Exploitation Elder Abuse - -Unexplained signs of injury/bruises -Broken eyeglasses or frames -Broken bones, sprains, dislocations -Caregiver refusal to allow you to see the elder alone