Genesys Cloud Reporting & Analytics Questions and Answers (Graded A)
Genesys Cloud Reporting & Analytics Questions and Answers (Graded A)Genesys Cloud Reporting & Analytics Questions and Answers (Graded A)Genesys Cloud Reporting & Analytics Questions and Answers (Graded A)Genesys Cloud Reporting & Analytics Questions and Answers (Graded A) For immediate, at-a-glance monitoring of key indicators and metrics what should you use? - ANSWER-Performance Dashboards To review historical and real-time metrics for the contact center, queues, agents, interactions, what should you use? - ANSWER-Dynamic Views Dynamic views give you the ability to: - ANSWER-1. Customize views to see only the data for the dates you need. 2. Save your current view and settings to return quickly to that data. 3. Download the data for more analysis or to share with others. 4. Activate agents, change their status, or log out agents. What capabilities does the Supervisor iOS App have? - ANSWER-1. Building custom dashboards and wallboards.
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- Genesys Cloud Reporting & Analytics
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- Genesys Cloud Reporting & Analytics
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- Uploaded on
- December 13, 2023
- Number of pages
- 11
- Written in
- 2023/2024
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- Exam (elaborations)
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- Questions & answers
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genesys cloud reporting analytics questions and
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genesys cloud reporting analytics
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for immediate at a glance monitoring of key ind
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to review historical and real time metrics for th
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