2023 WGU C215 Operations Management PVDC Final Exam

2023 WGU C215 Operations Management PVDC Final Exam Which definition is used for quality, evaluates how well a product performs its intended function? - Answer- Fitness for use 14 points for quality improvement - Answer- Which total quality management (TQM) process was developed to stress management's responsibility for quality? ISO 9000 - Answer- Set of international standards on quality management and quality assurance, critical to international business -TQM process consists of 13 published standards and guidelines -Like when joint commission shows up at the hospitals Checklist - Answer- A list of common defects and the number of observed occurrences of these defects. scatter diagram - Answer-a plot of two variables showing whether they are related Control Chart - Answer- A graph that shows whether a sample of data falls within the common or normal range of variation. mean - Answer- A statistical measure of central tendency, or average, based on dividing a total by the number of individual cases. assignable causes of variation - Answer- -Causes can be identified and eliminated -e.g. poor employee training, worn tool, machine needing repair common causes or random - Answer- Stuff you cannot identify -Random causes that we cannot identify, unavoidable Cpk measures - Answer- How close one is to a target and how consistent one is with the average performance. -How closely it measures Six Sigma - Answer- Technical tolls and people involvement The empirical rule, 3 standard deviations. This is 3 sigma's. 6 sigmas and you are almost at 100% DMAIC DMAIC (Define, Measure, Analyze, Improve, Control) - Answer-a six sigma process that outlines the steps that should be followed to improve an existing business process define stage - Answer- includes the voice of the customer and value stream Job Design - Answer- It does not have anything to do with people. -The process by which managers decide how to divide tasks into specific jobs waiting time - Answer- -Screen patients and fast track those with minor ailments -amount of time a process has been waiting in the ready queue Service location decisions - Answer- -proximity to customers -Quality of life issues proximity to customers - Answer- -key factor of a location analysis for a service company -if you need to have a car repaired, you wont drive too far. Capacity Planning - Answer- Hospital- Capacity is beds and output is the patients. If you have 1 pt for 2 days and one for 3 days. The output is how many patients and not how many beds we have. capacity utilization - Answer- are you using more workers and what are your resources? Measures how much of the available capacity is actually being used. Measures effectiveness. Capacity Focus - Answer- facilities that are small, specialized, and focused on a narrow set of objectives. effective capacity - Answercapacity measurement at the best operating level - Answer- when the average unit cost is minimized center of gravity approach - Answer-an approach for locating a single facility that minimizes the distance to existing facilities. -use the breakeven analysis -how many units needed to manufacture to breakeven. break-even analysis - Answer- the process of determining the number of units a firm must sell to cover all costs. Considers fixed costs, variable Fed EX is in Tennessee so it will be in the middle repetitive process - Answer- classic assembly line. A line process, a continuous process. Project Process - Answer- make a one-at-a-time product exactly to customer specifications, expensive. Like an automobile collision shop that does body and engine repair as well as custom vehicle paint job. Batch Process - Answer-a process in which goods or services are produced in groups (batches) and not in a continuous stream eg. auto shop offers body repair, engine repair, and custom vehicle paint options Bottleneck in a flowchart - Answer- the longest part in the process eg manufacturing a car and the car needs to be painted or the time the cake in the oven. compute process velocity - Answer- Throughput time/value-added time -How fast we are going Actual output/standard output - Answer- Which formula would indicate that a fast-food restaurant was performing at, above, or below its benchmark? -We know how many burgers were making and what the standard is output/input - Answer- productivity formula Throughput time/value-added time - Answer- How long it takes from the raw materials to become finished goods. Process - Answer- Each item goes through process Which total quality management (TQM) process was developed to stress management's responsibility for quality? - Answer- 14 points for quality improvement Hybrid - Answer- any mix of elements from a product layout and a process layout, to gain the advantages of both eg group technology standard time - Answer- Determines how long it takes a qualified operator to perform a duty of the job requirements under the assumption that the operator is working at a sustainable pace with the proper tools for the process. -How long t takes somebody to finish the work performance time - Answer- How long it actually took observed time - Answer- Actual time -The time measured from