Quiz :Culture eats - Answer :Process for lunch
Quiz :Describe culture - Answer :Collective mindset norms
Quiz :Drift - Answer :Normalization of deviance
Quiz :What are the five elements of an ideal safety culture -
Answer :Reporting, inform, Just, flexible, learning
Quiz :James reasons book - Answer :Managing the Risk of organizational
accidents, 1997
Quiz :Culture is it driven locally or at the organizational level - Answer :Sexton
at all believe that culture is more variable among units within the same
hospital then among hospitals
Quiz :What are principles and science of patient safety - Answer :1.
Standardization and checklists, 2. human factors, 3. teamwork training
Quiz :How do you raise awareness about patient safety - Answer :Through
engagement in education such as engaging the team and patient safety
initiatives on error reporting near misses and disclosure an apology
Quiz :How do you respond to patient safety survey results - Answer :Identify
and disseminate best practices from high-performing units
Quiz :Concerns for responding to patient safety survey data -
Answer :Response rate reliability of data
Quiz :What are surrogates of patient safety culture assessment -
Answer :Number one, voluntary reporting of near misses, number two must be
accompanied by just culture regarding how reports are dealt with in number
three patient safety is a strategic priority
Quiz :3 Principles and science of patient safety - Answer :One standardization,
checklist, to human factors, three teamwork training
Quiz :Patient and family involvement and patient safety initiatives may include
- Answer :Patient advisory Council's, community forums
,Quiz :What are the principles of standardization - Answer :Era reduction
within departments, across the organization, throughout the industry, and
examples include color-coded wristbands
Quiz :What are the principles of patient safety - Answer :1 standardization, 2
checklists, 3 learning from errors, 4 human factors, 5 teamwork training, 5
error reporting and near misses, 7 disclosures
Quiz :What are the principles of checkless - Answer :List of actions that should
be performed optimize patient outcomes. They are based on sound theoretical
basis and a history of success and patient safety. For example surgical safety
checklist, handoff communication.
Quiz :Patient safety principal learning from errors describe - Answer :Here's
our opportunities to want to dig deep for a root cause, and look for common
causes and determine what we do when we find them
Quiz :Scribd the principles of human factors - Answer :The interrelationship
between humans the tools and equipment in the workplace and the
environment in which they work. This is different than human error
Quiz :What are the 6 principles of teamwork training, Or a high-performing
team - Answer :Team structure, leadership, communication, situation
monitoring, mutual support, coordination and collaboration
Quiz :What is the principal: error reporting and near misses - Answer :Staff
education, must provide clear expectation of what and how to report and be
reviewed routinely and provide the Y such as giving examples storytelling
lessons learned
Quiz :Describe the principle of patient safety disclosure - Answer :Identify
what needs to be disclosed, understand barriers model disclosure and apology,
patient expectations, outline the process steps for the conversation
Quiz :3 Disclosure barriers - Answer :Lack of culture of safety, psychological
barriers, legal barriers
Quiz :What are the process steps for a conversation on patient disclosure -
Answer :1. designate personnel roles, 2. Conversation outlines, 3.
, Accommodations for special communication needs, 4. Support services
available to the patient family and healthcare team, 5. steps for follow-up
conversation, 6. Documentation of the conversation
Quiz :What are elements that should be included in the conversation Outline
for disclosure - Answer :What happened, convenience of regret, steps already
taken to prevent reoccurrence, change in patient's care plan for outlook, who
will contact the family next, support services to patient and family members
Quiz :Describe affective versus ineffective disclosures - Answer :Effective
disclosures provide the family with all information needed for appropriate care
decisions and cannot be measured solely on the basis of whether malpractice
litigation was avoided, and ineffective disclosure does not serve the patient
because important information is not communicated
Quiz :Lack of healthcare literacy leads to - Answer :Readmissions, inability to
navigate the healthcare spectrum, increase health costs, limited preventative
medicine, self-reported poor health
Quiz :What are four balance measures for managing change - Answer :Patient
safety implications, proactive identification, countermeasures, post change
monitoring
Quiz :What is psychological safety - Answer :Psychological safety is a believe
that one will not be punished or humiliated for speaking up with ideas,
questions, concerns, or mistakes
Quiz :Psychological safety requires - Answer :Softening of authority gradients
Quiz :Psychological safety is critical to - Answer :A learning environment that
enables individuals to willingly contribute to collective work on a team
Quiz :Traditional punitive healthcare cultures impede the creation of
psychological safety by - Answer :Blaming people for hours
Quiz :Human error quote - Answer :"The single greatest impediment to error
prevention in the medical industry is that we punish people for making
mistakes." Dr. Lucian Leape Professor Harvard school of public health
testimony before Congress on healthcare quality improvement