USPS 476 QUESTIONS AND ANSWERS

A customer moved but is not receiving his mail because he did not submit a change of address form. He wants you to give him his mail anyway. - Answer- MOST Tell him postal policy prohibits you from giving him mail until a change of address is submitted LEAST Tell him there is nothing you can do until he submits a change of address A customer on your route asks how to find something on the USPS website. - Answer- MOST Explain where to find it and offer to help with any other issues he may have LEAST Offer to help him find it on his computer A customer asks about status of a package that you delivered days ago. - Answer- MOST Show him proof of delivery and tell him he is responsible for the package once it is delivered LEAST Show him proof of delivery and ask if it might have been stolen. A customer asks questions about shipping choices, but you do not know the answers. - Answer- MOST Say you do not know about shipping choices and suggest that he look on USPS website LEAST Say you will have answers tomorrow and research the shipping choices after finishing your deliveries A new employee is having trouble learning his job which forces you and others to work harder to meet production standards. - Answer- MOST Tell him how to do his job quicker and better LEAST Do nothing because his production should improve over time. A customer is angry because the nearby post office does not have a product he needs today. - Answer- MOST Suggest an alternate product that may work LEAST Go g