3CX Academy, Intermediate Certification
User A from group A has "Show presence to group members" and "Can See group members"
checked, User B from group B has the same. Can they see each others presences? - ANSNo
Certificates in PFX format are single files containing the certificate and the private key. -
ANSTrue
Is there a way to add a company phonebook contact from the 3CX client - ANSYes
You are using "Prioritized Hunt" as your "Ring Strategy" in Ring Groups. Three extensions are
added as members of this Ring Group (in order A, B, and C). Let's assume that extension B is
engaged in a call. Extension A and C are available. A new call comes into this Ring Group. If
extension A does not answer the call after the configured "Ring Time" the call will be forwarded
to the "Destination if no answer" - ANSFalse
The way the Digital Receptionist destination is chosen, is controlled by the DTMF tone it
receives. - ANSTrue
In general, calls from a Queue to an IP phone will never leave a missed call notification. -
ANSTrue
On an existing 3CX installation, if you want to change the public FQDN but keep the same
license key, you must take a backup with all options except "Include License Key & FQDN,"
release the FQDN from the license key, reinstall 3CX, restore the backup and enter the new
FQDN with the old license key. - ANSTrue
When custom prompts are used during the announcement of the Digital Receptionist, the
prompt must be in the format: MP3, encoded in PCM, 8 kHz, 16 bit, mono. - ANSFalse
Can a range of dates be defined as a Holiday? - ANSYes
All extensions are added to the "DEFAULT" group (which can be renamed) upon creation. -
ANSTrue
STUN is a method enabling deskphones to discover their public IP address and port mapping of
their internal SIP port. - ANSTrue
In order to upgrade from V14 latest Service Pack to V15, the correct procedure is: Full Backup
of V14 -> Uninstall V14 -> Install V15 -> during the installation restore V14 backup -> finish the
V15 installation. - ANSTrue
, Extension 100 is an agent of the two Queues. 3CX is licensed with a "Standard Edition" license.
Can extension 100, by any means, only log out from Queue A as an active agent but not from
Queue B? - ANSNo
The default backup folder set during the installation in Windows is
C:\ProgramData\3CX\Instance1\Data\Backups\. If you uninstall 3CX, is this folder deleted
without warning along with all its contents? - ANSYes
An extension is part of a ring group. This extension has switched its profile to DnD and has
been configured to redirect all calls to the extension, to voice mail. Will all calls to the ring group
also be redirected to the voicemail of the user? - ANSFalse (No)
If you choose to use your own public FQDN during the 3CX installation, can you use a wildcard
certificate, if it covers the FQDN you want to use? - ANSYes
As the 3CX SBC can help overcome NAT issues no NAT is required at all, neither at the remote
location where the SBC is located nor on the firewall in front of 3CX. - ANSTrue
Chat messages across the users of a group can be blocked by unticking the right "Can Chat
with group members." - ANSFalse
Voice mailbox greetings can be different based on the user's profile status. - ANSTrue
A caller connected to a Digital Receptionist can directly dial the extension number of a user and
will directly be transferred to that extension. - ANSTrue
When a STUN IP phone is booted and prompts the user to authenticate (RPS), the user must
enter the Extension Number and voicemail PIN. - ANSTrue
Every extension in 3CX can have its own personal web meeting URL. - ANSFalse
The order of added extensions in a Ring Group does not matter regardless which "Ring
Strategy" is used by the Ring Group. - ANSFalse
The amount of Polling Strategies for Queues depends on the license key activated in 3CX. -
ANSTrue
An extension can only be part of one group at a time. - ANSFalse
In the extension settings, enabling the "Disallow use of extension outside the LAN" option also
blocks remote 3CX Clients from registering. - ANSFalse
Inbound Rules are configured to route calls to different destinations based on time. The host
which runs 3CX is configured to use UTC as its timezone. The timezone during the 3CX Install
User A from group A has "Show presence to group members" and "Can See group members"
checked, User B from group B has the same. Can they see each others presences? - ANSNo
Certificates in PFX format are single files containing the certificate and the private key. -
ANSTrue
Is there a way to add a company phonebook contact from the 3CX client - ANSYes
You are using "Prioritized Hunt" as your "Ring Strategy" in Ring Groups. Three extensions are
added as members of this Ring Group (in order A, B, and C). Let's assume that extension B is
engaged in a call. Extension A and C are available. A new call comes into this Ring Group. If
extension A does not answer the call after the configured "Ring Time" the call will be forwarded
to the "Destination if no answer" - ANSFalse
The way the Digital Receptionist destination is chosen, is controlled by the DTMF tone it
receives. - ANSTrue
In general, calls from a Queue to an IP phone will never leave a missed call notification. -
ANSTrue
On an existing 3CX installation, if you want to change the public FQDN but keep the same
license key, you must take a backup with all options except "Include License Key & FQDN,"
release the FQDN from the license key, reinstall 3CX, restore the backup and enter the new
FQDN with the old license key. - ANSTrue
When custom prompts are used during the announcement of the Digital Receptionist, the
prompt must be in the format: MP3, encoded in PCM, 8 kHz, 16 bit, mono. - ANSFalse
Can a range of dates be defined as a Holiday? - ANSYes
All extensions are added to the "DEFAULT" group (which can be renamed) upon creation. -
ANSTrue
STUN is a method enabling deskphones to discover their public IP address and port mapping of
their internal SIP port. - ANSTrue
In order to upgrade from V14 latest Service Pack to V15, the correct procedure is: Full Backup
of V14 -> Uninstall V14 -> Install V15 -> during the installation restore V14 backup -> finish the
V15 installation. - ANSTrue
, Extension 100 is an agent of the two Queues. 3CX is licensed with a "Standard Edition" license.
Can extension 100, by any means, only log out from Queue A as an active agent but not from
Queue B? - ANSNo
The default backup folder set during the installation in Windows is
C:\ProgramData\3CX\Instance1\Data\Backups\. If you uninstall 3CX, is this folder deleted
without warning along with all its contents? - ANSYes
An extension is part of a ring group. This extension has switched its profile to DnD and has
been configured to redirect all calls to the extension, to voice mail. Will all calls to the ring group
also be redirected to the voicemail of the user? - ANSFalse (No)
If you choose to use your own public FQDN during the 3CX installation, can you use a wildcard
certificate, if it covers the FQDN you want to use? - ANSYes
As the 3CX SBC can help overcome NAT issues no NAT is required at all, neither at the remote
location where the SBC is located nor on the firewall in front of 3CX. - ANSTrue
Chat messages across the users of a group can be blocked by unticking the right "Can Chat
with group members." - ANSFalse
Voice mailbox greetings can be different based on the user's profile status. - ANSTrue
A caller connected to a Digital Receptionist can directly dial the extension number of a user and
will directly be transferred to that extension. - ANSTrue
When a STUN IP phone is booted and prompts the user to authenticate (RPS), the user must
enter the Extension Number and voicemail PIN. - ANSTrue
Every extension in 3CX can have its own personal web meeting URL. - ANSFalse
The order of added extensions in a Ring Group does not matter regardless which "Ring
Strategy" is used by the Ring Group. - ANSFalse
The amount of Polling Strategies for Queues depends on the license key activated in 3CX. -
ANSTrue
An extension can only be part of one group at a time. - ANSFalse
In the extension settings, enabling the "Disallow use of extension outside the LAN" option also
blocks remote 3CX Clients from registering. - ANSFalse
Inbound Rules are configured to route calls to different destinations based on time. The host
which runs 3CX is configured to use UTC as its timezone. The timezone during the 3CX Install
