Progression: Field Tech II – III Correct Questions & Answers(Rated A+)

Which of the following is a method for controlling expectations? - ANSWER Identify the source of emotional overload. Which of the following best describes stereotyped thinking? - ANSWER Presuming that all members of a group have certain characteristics. The attribute of being "active" as a critical thinker means - ANSWER You observe and take notes relevant to the issue. What kind of reasoning is described as applying a general statement that you know to be true to a new situation? - ANSWER Deductive. It is essential to pay attention to warning signs of stress overload. Poor attitude is one of the behaviors that may indicate that you are overstressed. What are the symptoms of poor attitude behavior? - ANSWER A significant change in attitude with a noticeable movement toward negative, hostile, cynical, or paranoid thoughts You are at a customer's home and you are asking the customer whether the problem is intermittent or constant. Which step are you using from the six-step troubleshooting process? - ANSWER Identifying the problem. Why should you take the time to take notes and accurately record data at each job location? - ANSWER Notes and recorded data are tools that can help you accurately remember events at a site that can help you determine a plan of action or evaluate the decisions you made. You are at a customer's home and you believe you have solved the problem. When you check to be sure the resolution did not i