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2023USPS421Test|QUESTIONSAND ANSWERS|ALREADYGRADEDA+|2024

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2023USPS421Test|QUESTIONSAND ANSWERS|ALREADYGRADEDA+|2024 CUSTOMER SERVICE SKILLS - CORRECT ANSWER - Provide an attitude of excellent service. - Identify customer needs. - Thoughtful body language and words. - Uncompromising service at every contact point. - Resolving conflict. - Exceeding customer expectations. customer-centric environment - CORRECT ANSWER People, processes, pride, and results to ensure the customer's expectations are exceeded. SSA - CORRECT ANSWER Sale & Service Associate SSDA - CORRECT ANSWER Sale & Service Distribution Associate PSE - CORRECT ANSWER Postal Support Employee USPS Mission - CORRECT ANSWER Provide a reliable, efficient, trusted and affordable universal delivery service that connects people and helps businesses grow. USPS Vision - CORRECT ANSWER A Postal Service that enables all citizens to connect, businesses to grow, and communities to thrive in a digital world.

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