100% satisfaction guarantee Immediately available after payment Both online and in PDF No strings attached 4.6 TrustPilot
logo-home
Essay

btec level 2 business unit 10 p4

Rating
4.0
(1)
Sold
-
Pages
2
Uploaded on
16-12-2017
Written in
2016/2017

Essay of 2 pages for the course Unit 10 - Employer-employee relations at OCR (p4)

Institution
Course

Content preview

Customer relations in business
P4.
In a business having consistency is key. It is important that the customer
service within the business has consistency.
A consistent customer service means that the customer service is constantly
keeping up to ensure that everything is in place. It means doing the same thing
regularly. It is important for the Cafeteria to deliver great customer service
because that will generate growth to the business. If the customers are served
excellently the image and reputation of the business will continuously
increase, they will always remember the Cafeteria and want to come back
again this is good because it will help to generate more sales.
Because of the good service the cafeteria will receive feedbacks and that helps
the business to improve and get better. Another benefit, is because they will
have a good relationship with the staff and the business the customers will try
to advice or provide useful information that can help to improve the business.
Another great thing about having a good customer service is that Cafeteria will
save time. They won’t no longer need to spend time trying to convince their
potential customers to try out what is being offered because they will be loyal
to the company.
If the customer service exceeds the expectancy this means have excellent
customer service. Customers will talk about their experience. As a result,
customers tend to share their experience this is known as word-of-mouth
recommendations advertising. It is extremely beneficial because the business
is being advertise at no cost. In addition, it generates the increase of sales. It
also leads to increased productivity of the business.



P4.
To ensure that customer is reliable and consistently good the Cafeteria will
have to keep up to date this allows to provide constantly the correct
information this enables the business to be reliable. The Cafeteria will have to
have good knowledge of the product this allows the information to be accurate
and trustworthy. In addition, they will have to know the range of good
available and be able to give detailed information. Besides that, the staff
should have a positive attitude and a positive attitude because it makes the
customers feel better and allows the customer to feel comfortable. It is also
important the workers to be able to work under pressure. Offering help and
providing service after or before buying/using a product it is essential.
Moreover, the service provided has to be done by treating the customers right
and also by solving the customer’s problem or answer their questions
efficiently as possible. Apart from that they have to make sure that everything
is clean, nice and it has a hygienic environment. The cafeteria needs to ensure

Written for

Study Level
Examinator
Subject
Unit

Document information

Uploaded on
December 16, 2017
Number of pages
2
Written in
2016/2017
Type
Essay
Professor(s)
Unknown
Grade
Unknown

Subjects

Reviews from verified buyers

Showing all reviews
5 year ago

4.0

1 reviews

5
0
4
1
3
0
2
0
1
0
Trustworthy reviews on Stuvia

All reviews are made by real Stuvia users after verified purchases.

Get to know the seller

Seller avatar
Reputation scores are based on the amount of documents a seller has sold for a fee and the reviews they have received for those documents. There are three levels: Bronze, Silver and Gold. The better the reputation, the more your can rely on the quality of the sellers work.
Pearl2 OCR
Follow You need to be logged in order to follow users or courses
Sold
16
Member since
8 year
Number of followers
14
Documents
0
Last sold
2 year ago

4.0

3 reviews

5
1
4
1
3
1
2
0
1
0

Recently viewed by you

Why students choose Stuvia

Created by fellow students, verified by reviews

Quality you can trust: written by students who passed their tests and reviewed by others who've used these notes.

Didn't get what you expected? Choose another document

No worries! You can instantly pick a different document that better fits what you're looking for.

Pay as you like, start learning right away

No subscription, no commitments. Pay the way you're used to via credit card and download your PDF document instantly.

Student with book image

“Bought, downloaded, and aced it. It really can be that simple.”

Alisha Student

Frequently asked questions