(Top QUALITY 2024/2025 EXAM REVIEW) WGU C215 Operations Management PVDC Final Questions and answers, 100% Accurate, rated A+

WGU C215 Operations Management PVDC Final Questions and answers, 100% Accurate, rated A+ Which definition is used for quality, evaluates how well a product performs its intended function? - - Fitness for use 14 points for quality improvement - -Which total quality management (TQM) process was developed to stress management's responsibility for quality? ISO 9000 - -Set of international standards on quality management and quality assurance, critical to international business -TQM process consists of 13 published standards and guidelines -Like when joint commission shows up at the hospitals Checklist - -A list of common defects and the number of observed occurrences of these defects. scatter diagram - -a plot of two variables showing whether they are related Control Chart - -A graph that shows whether a sample of data falls within the common or normal range of variation. mean - -A statistical measure of central tendency, or average, based on dividing a total by the number of individual cases. assignable causes of variation - --Causes can be identified and eliminated -e.g. poor employee training, worn tool, machine needing repair common causes or random - -Stuff you cannot identify -Random causes that we cannot identify, unavoidable Cpk measures - -How close one is to a target and how consistent one is with the average performance. -How closely it measures Six Sigma - -Technical tolls and people involvement The empirical rule, 3 standard deviations. This is 3 sigma's. 6 sigmas and you are almost at 100% DMAIC DMAIC (Define, Measure, Analyze, Improve, Control) - -a six sigma process that outlines the steps that should be followed to improve an existing business process define stage - -includes the voice of the customer and value