IAHSS ADVANCED EXAM QUESTIONS AND ANSWERS

What is the primary role of a security officer in crime prevention? - Answer- Reduce the opportunity for a person to commit a crime Crime prevention is the anticipation, recognition, and appraisal of a crime risk. It also involves what? - Answer- Initiating some action to remove or reduce the risk What must be done about life safety deficiencies found in the hazard surveillance tour? - Answer- Correct them immediately What is the purpose of crime analysis? - Answer- Identify problems and develop strategies to reduce problems Which of the following is easier and more cost efficient for an institution? - Answer- building in security systems during building design Healthcare facilities that provide _________ customer service motivate customers to tell others about these organizations - Answer- excellant Process improvement in customer service can be measured how? - Answer- Surveys, Monitoring performance, Bench marking, Service standards ________ can be an excellent way to measure customer service and improve performance. - Answer- Feedback ________ is an element in improving customer service - Answer- Identifying customers-Attitude-Communication-Training Communication is ___________ - Answer- 93 percent body language, 7 percent words Which legal test takes into account neighborhood crime rates, industry standards, and the owner's experience at other locations? - Answer- foreseeability The major source of premise liability in healthcare is from - Answer- slips and falls Property owners have a ______ duty to maintain the property in a _____ condition. - Answer- legal...reasonably safe Which of the following are elements necessary to establish negligence in a premise liability case? - Answer- 1. duty to the plaintiff 2. Failure to meet the duty. 3. Breach of a duty caused an injury. Which of the following are examples of risks security officers should identify? - Answer- Burned