MGMT 309 Exam 3 - Questions and Answers

MGMT 309 Exam 3 - Questions and Answers Colin's Crib, a local pizza shop, sells pizza to customers who visit the store. Recently, it introduces home delivery for its customers. This is an example of a _____. a. product innovation b. technical innovation c. radical innovation d. process innovation An example of an internal force that drives an organization toward change is: a. suppliers offering new product lines. b. a change in prices of competitors' products. c. workers' demand for a change in working hours. d. a rise in consumer demand for a company's services. Workers at an automobile factory demand higher pay and better benefits. This leads to a subsequent change in pay policies. This is an example of organization change due to a(n) _____. a. normative force b. internal force c. external force d. planned force _____ is a piecemeal response to circumstances as they develop. a. Reactive change b. External change c. Planned change d. Internal change According to the Lewin model, refreezing refers to: a. implementing the changes to be made. b. recognizing the need for change. c. reinforcing a change so that it becomes a part of the system. d. leading individuals to recognize why a change is necessary. Rebecca decides to introduce a new discount strategy to the customers of her restaurant. Before deciding upon the strategy, she holds a meeting with her employees so that they can express their opinions and suggestions. In this scenario, Rebecca attempts to overcome her employees' resistance to change by _____. a. presenting self-interests b. force-field analysis c. the comprehensive approach model d. encouraging participation Which of the following is true of force-field analysis? a. It helps in overcoming resistance to change. b. It encourages ethical compliance in an organization. c. It is involved in the prediction of market trends. d. It is used in the process of job designing. Revival Anew, a home furnishing company, decides to upgrade its wood processing machinery. This is an example of a change in the area of _____. a. performance and expectations b. people and attitudes c. organizational structure and design d. technology and operations Which of the following is true of organization development? a. It is intended to increase organizational efficiency. b. It uses behavioral science knowledge. c. It uses enterprise resource planning. d. It is limited to the sales department of organizations. Diagnostic activities, third-party peacemaking, and process consultation are activities associated with: a. organization development. b. reengineering. c. force-field analysis. d. business process change. A year ago, Connect Inc., a telecom company, launched a cellular phone with a feature of video calling. Being the first of its kind, the product acquired sky-high profits in no time. However, in the past few months, many companies launched similar products with the same feature of video calling. Connect Inc. is now in the _____ phase of organizational innovation. a. innovation decline b. innovation launch c. innovation maturity d. innovation growth _____ are changes in the physical characteristics or performance of existing commodities or services or the creation of brand-new commodities or services. a. Procedural innovations b. Process innovations c. Managerial innovations d. Product innovations _____ is the set of organizational activities directed at attracting, developing, and maintaining an effective workforce. a. Organization design b. Human resource management c. Job diversification d. Employee engagement Which of the following best describes affirmative action? a. Preventing discrimination of an organization's existing employees on the basis of race, sex, age, nationality, and cultural differences b. Ensuring that employees hired are from a culture similar to that of the existing employees c. Intentionally hiring qualified employees from racial, sexual, and ethnic groups that are underrepresented in a firm d. Requiring that both men and women doing the same job are paid the same salary The _____ was passed in 1947 to limit union power. a. Fair Labor Standards Act b. Civil Rights Act c. National Labor Relations Act d. Labor-Management Relations Act Which of the following job elements is listed under the job specification part of the job analysis? a. Abilities needed to perform a job b. Tools needed to perform a job c. Working conditions needed to perform a job d. Equipment needed to perform a job Which of the following is true of assessment centers?