Firefighter 1 Chapter 2 Test Questions with Complete Solutions Graded to Pass

Calls received at fire department facilities that range from requests for assistance to persoanl calls from family or friends are known as: - Nonemergency calls Guidelines for receiving non emergency calls: - - Answer call promptly - be pleasant and identify the department, station or facility, unit and yourself - be prepared to record messages accuratley by including date, time, name of caller, callers phone number, message and name - never leave the telephone line open or a caller on hold for an extended period of time - post the message or deliver it promptly to the person to whom it directed - refer them to someone who can answer their question if you can't - end calls courteously. disconnect according to local protocal When receiving a call from someone who is angry or upset: - - Remain calm and courteous - Never become confrontational - Be pleasant and take the necessary information - refer the caller to the appropriate officer or division that can assist the caller A seperate disaptch center operated by a fire department would be catergorized as: - Emergency Service Specific Telecommunications Center Which category of telecommunications systems is in a central location, takes all emergency calls, and then routes calls to approporiate dispatchers? - Public Safety Answering Point (PSAP) Modern 911 system capabilities now include - text messaging and smart phone apps Communications center equipment that would be used for communications at an emergency scene: - Two-way radio system Communication center equipment that is used to receive calls from individuals with hearing impairments - Teletype Emergency calls to a telecommunications center must be handled quickly in order to - ensure the safety of the community often referred to as dispatchers the persons who are trained to answer emergency calls and obtain the correct information are - telecommunicators