WGU C846 - Key Concepts & Definitions correctly answered rated A+ 2023/2024

WGU C846 - Key Concepts & DefinitionsService Management - correct answer a set of specialized organizational capabilities for enabling value to customers in the form of services. Value - correct answer the perceived benefits, usefulness and importance of something. Customer - correct answer a person who defines the requirements for a service and takes responsibility for the outcomes of service consumption. User - correct answer a person who uses services. Sponsor - correct answer authorizes budgets for services. Supplier - correct answer external partner who provides services to the organization. Organization - correct answer a group of people that has its own functions, responsibilities and authorities to achieve specific objectives. Service - correct answer the means of enabling value co-creation by facilitating outcomes that customers want to achieve, without the customer having to manage specific costs and risks. Product - correct answer a configuration of resources, created by the organization, that will be potentially valuable to customers. Service Offering - correct answer a specific mix of services and products sold to a specific customer. - *goods*: ownership is transferred to customer. - *access to resources*: customer is allowed to use it. - *service actions*: things the service provider does for the customer. Output - correct answer a tangible or intangible deliverable of an activity. Outcome - correct answer a result for a stakeholder enabled by one or more outputs. Cost - correct answer can be removed from the customer (part of value proposition) and can be imposed on the customer (price for service consumption). Risk - correct answer uncertainty of outcome; can be good (opportunity) or bad (hazard). Utility - correct answer fit for purpose; service does what it is meant to do; functional requirements. Warranty - correct answer fit for use (availability). Value = - correct answer utility + warranty (+ perception)